NHTSA Complaint #10680048 — 2007 GMC YUKON DENALI

MY DRIVER'S SIDE ELECTRIC CONTROL PANEL STOPPED WORKING ABRUPTLY. ONE MORNING, I GOT INTO MY CAR AND IMMEDIATELY NOTICED A BURNING SMELL. I TURNED THE CAR ON AND TRIED TO OPEN THE WINDOW. I WAS UNABLE TO OPEN EITHER THE DRIVER'S SIDE WINDOW OR THE PASSENGER'S SIDE WINDOW. ADDITIONALLY, I WAS UNABLE TO LOWER THE BACK PASSENGER WINDOW AND THE POWER DOOR OPENER WAS NOT WORKING ON THE DRIVER'S SIDE. I CALLED MY LOCAL GMC DEALER AND THEY EXAMINED THE CAR. THEY TOLD ME THAT WATER GOT INTO THE CASING IN THE ELECTRICAL SWITCH CONTROL PANEL CAUSING AN ELECTRICAL SHORT. THEY ALSO STATED THAT THIS WAS A PROBLEM WITH NISSAN SUVS AND ISUZU SUVS AND WAS THE SUBJECT OF A RE-CALL. HOWEVER, SINCE MY SUV IS A YUKON DENALI, IT IS NOT ELIGIBLE TO BE FIXED UNDER THE RE-CALL. THEY TOOK THE CONTROL PANEL APART AND SHOWED ME A SMALL WHITE PLUG INSIDE THE CONTROL PANEL THAT WAS BURNED, BROWN AND MELTED ON THE END. THEY DISCONNECTED THIS PLUG AND TOLD ME THAT IT WAS TOO DANGEROUS TO OPERATE THE CAR WITH IT PLUGGED IN. I TOLD THEM THAT I DO NOT UNDERSTAND WHY THEY WOULD NOT REPAIR THIS OBVIOUS SAFETY HAZARD SIMPLY BECAUSE IT DID NOT OCCUR ON AN ISUZU OR A NISSAN. THEY TOLD ME THAT, IN FACT, THE YUKON DENALI IS SIMILAR TO THE RECALLED NISSAN MODELS BUT THEY CANNOT FIX THE ELECTRICAL SHORT UNLESS IT IS A SPECIFIC SUBJECT OF A RE-CALL. *TR