NHTSA Complaint #10680033 — 2011 FORD F-150

A WEEK OR TWO BEFORE THE INCIDENT I NOTICED THAT THE LIGHT ON THE REAR DEFROST BUTTON NO LONGER TURNED ON WHEN THE REAR DEFROST BUTTON WAS PRESSED. I WASN'T SURE IF THE REAR DEFROST WAS WORKING OR NOT. ON THE MORNING OF THE INCIDENT IT WAS COOL OUTSIDE AND THE WINDOWS WERE FROSTY. I PRESSED THE REAR DEFROST BUTTON AFTER STARTING THE TRUCK AND IT ONCE AGAIN DID NOT LIGHT UP. I STARTED DRIVING TO WORK WITH MY TWO KIDS IN THE BACK SEAT. AFTER DRIVING A COUPLE MILES I HEARD A LOUD NOISE AS IF SOMETHING HAD HIT THE TRUCK. I LOOKED IN ALL THE MIRRORS TO FIND WHAT HAD HIT THE TRUCK AND NOTICED THAT THE PASSENGER SIDE OF THE REAR WINDOW HAD SHATTERED. IT HADN'T FALLEN OUT OF THE FRAME, BUT WAS SPIDER-WEBBED THROUGHOUT. WHEN I TOOK THE TRUCK TO THE DEALER THE SERVICE MANAGER SAID HE HAD SEEN 5 OTHER 2010-2011 F-150'S JUST THIS WINTER WITH THE EXACT SAME ISSUE. THIS SHOULD BE CONSIDERED A SAFETY ISSUE. FROM OTHER COMPLAINTS THAT I'VE READ THE WINDOW DOES SOMETIMES SHATTER OUT OF THE FRAME AND INTO THE CAB OF THE TRUCK. IF IT HAD DONE SO IN THIS INSTANCE IT WOULD HAVE FALLEN IN THE FACE OF MY 11-MONTH OLD SON SITTING DIRECTLY UNDER IT. *TR