NHTSA Complaint #10679993 — 2007 SATURN ION

ON12/14/2014 I PUT GAS IN MY CAR AND THE GAS CAP DID NOT SCREW ON LIKE IT USUALLY DID AND DID NOT CLICK LIKE IT ALWAYS DID. I GOT IN MY CAR AND STARTED THE ENGINE AND THE CHECK ENGINE LIGHT CAME ON. WHEN I GOT HOME I LOOKED IN THE OWNERS MANUAL. I CALLED RANCHO MOTORS AND WAS TOLD I SHOULD TAKE THE CAR TO THEM. I TOOK MY CAR TO THEM ON 12/17/2014. I WAS GIVEN A RIDE HOME WHILE THEY CHECKED OUT MY CAR. ON 12/22/2014, I CALLED AND SPOKE WITH MIKE TARPLEY, THE ASSISTANT SERVICE MANAGER. HE SAID MY CAR HAD A STUCK VALVE, THE #2 CYLINDER NEEDED REPAIR AND THE THERMOSTAT NEEDED TO BE REPLACED BECAUSE IT WAS STUCK OPEN. ON 12/23/2014, I CALLED AGAIN AND WAS TOLD MY CAR WOULD NEED A VALVE JOB. I CALLED ON 12/29, 12/30 AND 12/31 AND WAS TOLD THEY WERE WORKING ON IT. ALL THIS TIME I WAS TOLD THE COST OF THIS REPAIR WAS $2,000 AND THEY WOULD GET ME A SENIOR DISCOUNT. I WAS FINALLY TOLD ON 1/5/2015, THAT MY CAR WAS READY AND THEY SENT SOMEONE TO COME GET ME AND TAKE ME TO RANCHO MOTORS. WHEN I GOT THERE I WAS TOLD THE COST WAS $2,500, AND WITH MY DISCOUNT IT WAS $2,355. I DO NOT UNDERSTAND WHY MY SATURN WITH LOW MILEAGE NEEDED ALL OF THIS WORK. I HAD NOT HAD ANY PRIOR PROBLEMS THAT WOULD INDICATE THIS NEEDED TO BE DONE. WHY WAS IT NOT JUST THE GAS CAP? *TR