NHTSA Complaint #10679588 — 2008 SATURN AURA

POPPING NOISE WHILE SLOW SPEED TURNING FIRST REPORTED TO A LOCAL GM DEALER IN 2/13. DEALER CONFIRMED SHAFT WAS DEFECTIVE BUT DIDN'T THINK IT WAS DANGEROUS YET, SO WAS NOT REPAIRED. AFTER LEARNING IN 7/14 THAT GM HAD JUST ISSUED A RECALL ON THESE SHAFTS, (NHTSA CAMPAIGN NUMBER 14E044000), I RETURNED TO THE SAME DEALER TO FINALLY GET IT REPLACED. SERVICE MANAGER AGAIN STATED THAT THE INTERMEDIATE STEERING SHAFT WAS DEFECTIVE. HOWEVER, GM MANAGEMENT HAS STEADFASTLY REFUSED TO ALLOW THE LOCAL DEALERSHIP TO REPLACE MY UNIT BECAUSE MY VEHICLE'S VIN WAS NOT INCLUDED IN THE THEIR LIST OF RECALL ELIGIBLE MODELS! *TR