NHTSA Complaint #10679527 — 2012 FORD FIESTA

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	10679527
Vehicle	2012 FORD FIESTA
Component	SEATS
Date of Incident	July 16, 2014
Date Filed	January 28, 2015
Mileage	21,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

FEMALE DRIVER, APPROX 5'7", 130 LBS, DRIVING ON THE FREEWAY AT APPROX. 65 MPH FELT A SUDDEN JOLT IN THE SEAT BACK STARTLING BOTH DRIVER AND PASSENGER. AFTER THERE WAS NO LOWER BACK SUPPORT FELT. DEALER REPLACED P/N CE8Z5461019A (BACK ASSY, SEAT). THIS HAS NOW OCCURRED WITH THE SAME DRIVER AND STARTLING HER AGAIN WHILE DRIVING ON THE FREEWAY AT MILEAGE 26,800 ON 1/25/2015. VEHICLE HAS YET TO BE TAKEN TO DEALER FOR REPAIR. FORD MOTOR COMPANY TO BE CONTACTED AS WELL. THE CONCERN IS THE STARTLING ASPECT TO THE DRIVER WHILE AT FREEWAY SPEEDS COULD CAUSE SOMEONE TO LOOSE FOCUS ON DRIVING SAFELY TRYING TO DETERMINE WHAT JUST OCCURRED. *TR

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