NHTSA Complaint #10631635 — 2012 FORD FIESTA

I WAS TAKING MY SON OUT ON THE TOWN BECAUSE HE WAS VISITING FROM MISAWA AFB IN JAPAN AND WE MADE A STOP AT THE CONVENIENCE STORE AROUND THE CORNER, HIS WIFE GOT OUT OF THE CAR, SHUT THE DOOR AND IT WOULD NOT CLOSE. I HAD TO HAVE HER HOLD THE DOOR SHUT AS WE DROVE THE CAR BACK HOME. I CALLED THE NEXT DAY TO GET IT INTO THE DEALER AND THEY MADE ME AN APPOINTMENT FOR THE FOLLOWING MONDAY. THE DEALERSHIP SAID THAT THE DOOR IS NOT COVERED UNDER WARRANTY. I PAID $130 FOR THEM TO TELL ME THAT THE LATCH AND CABLE NEED TO BE REPLACED. THE CABLE IS ON BACK ORDER AND WOULD TAKE 4-5 DAYS AND COST OVER $500 TO GET IT FIXED. THIS IS A REAL SAFETY CONCERN AND I HAVE NEVER HAD A VEHICLE WITH THIS PROBLEM BEFORE. WHAT IF THIS DOOR POPPED OPEN WHILE DRIVING DOWN THE ROAD. I WILL NOT PAY $500 TO HAVE THIS PROBLEM FIXED BY THE DEALER AND I WILL END UP TEARING IT APART MYSELF. THIS IS REALLY INEXCUSABLE CONSIDERING THAT THIS IS STILL FAIRLY NEW VEHICLE. *TR