NHTSA Complaint #10679524 — 2003 HONDA ELEMENT

DRIVER'S SIDE DOOR LOCK TUMBLERS SEIZED MY KEY WHEN I TRIED TO UNLOCK THE CAR. THEY KEY WAS STUCK MIDWAY - I COULD NOT REMOVE THE KEY NOR TURN IT EITHER WAY. SINCE THE KEY WAS CAUGHT IN THE LOCK, THE KEY FOB WOULD NOT OPEN THE PASSENGER'S DOOR OR REAR LATCH. I WAS LOCKED OUT OF THE CAR WITH MY LITTLE GIRL TRAPPED INSIDE. AFTER A POP-A-LOCK VISIT, I WAS ABLE TO GET MY SPARE KEY TO DRIVE THE VEHICLE, BUT I STILL HAD THE ORIGINAL KEY STUCK IN THE DOOR LOCK. I DROVE TO HONDA SERVICE CENTER; THEY WERE UNABLE TO REMOVE THE KEY ALSO. THEY SAID I WOULD HAVE TO PAY $450 TO HAVE THE LOCK TUMBLER REPLACED. I ASKED THEM IF THEY WOULD REMOVE THE DOOR PANEL BECAUSE THE KEY IN THE DOOR WAS A THEFT ISSUE. THEY SAID I WOULD HAVE TO PAY $112.50 FOR THEM TO REMOVE THE PANEL. WHEN I ASKED IF THEY WOULD REMOVE THE PANEL FOR FREE SO I COULD TRY TO REMOVE THE KEY, THEY REFUSED, CITING LIABILITY ISSUES. THE SERVICE CENTER IS ONLY WILLING TO HELP WHEN PAID ASTRONOMICAL RATES LIKE $112.50 TO REMOVE A DOOR PANEL (WITHOUT BEING ASKED TO PUT IT BACK ON) AND $450 TO REPLACE A $40 PART THAT IS MALFUNCTIONING. I HAVE NEVER HEARD ANY OTHER CAR MANUFACTURERS' CARS SEIZING A KEY IN THE DOOR LOCK EVER IN MY LIFE! WE COULD HAVE BEEN IN GREAT DANGER IF WE HAD BEEN IN A REMOTE AREA OF IF IT HAD BEEN NIGHTTIME. HONDA CUSTOMER SERVICE REFUSES TO FIX MY PROBLEM BECAUSE THERE IS NO RECALL, DESPITE THE PROBLEMS OF OTHERS. EVEN WHEN I ASKED THAT THE REPAIR BE DONE AS "GOODWILL' THE REPRESENTATIVE REFUSED TO CONSIDER. POOR QUALITY WORKMANSHIP ON DOOR LOCKS -- SOMETHING AS INEXPENSIVE AND LOW TECH AS A LOCK, YET SO CRITICAL TO SAFETY AND THEFT -- REFLECTS POORLY ON HONDA AND DRAWS INTO QUESTION THEIR REPUTATION FOR QUALITY. THAT HONDA REFUSES TO STAND BY THEIR WORK WHEN THEIR POOR QUALITY ENDANGERS DRIVERS AND PASSENGERS, DEMONSTRATES THEIR DISREGARD OF HUMAN BEINGS SAFETY. PROFIT OVER PEOPLE IS HONDA'S MOTTO. *TR