NHTSA Complaint #10676575 — 2014 MERCEDES-BENZ CLA250

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10676575
Vehicle 2014 MERCEDES-BENZ CLA250
Component STEERING
Date of Incident
Date Filed
Mileage 8,100 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

PURCHASE MY 2014 CLA 250 IN JANUARY 2014 FOR MY DAUGHTER. IN MAY MY DAUGHTER CALL AND SAID THE CAR JUST STOPPED RUNNING WHILE SHE WAS DRIVING IT. DIDN'T REALLY THINK ANYTHING OF IT BECAUSE SHE WAS A NEW DRIVER. ABOUT 3 WEEKS LATER SHE SAID IT DID THE SAME THING. AGAIN IN OCTOBER 2014 I WAS DRIVING THE CAR. DRIVING ABOUT 40MPH AND THE CAR JUST STOP MOVING. A MESSAGE OF INOPERATIVE CAME THE SCREEN. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE STEERING WAS VERY HARD TO TURN AND NOTHING WOULD WORK EXCEPT FOR THE BRAKES. IF YOU TURN THE CAR OFF AND START IT AGAIN THE CAR WILL START WORKING AGAIN. PUT THE CAR INTO THE SHOP. THEY SAID IT WAS A COMPUTER UPDATE. MERCEDES DEALER UPDATED THE SYSTEM. AS THEY WERE DRIVING THE CAR BACK TO ME THE SAME THING HAPPENED. SO THEY TOOK IT BACK TO THE DEALER KEPT IF A WEEK AND SAID THEY FIXED THE PROBLEM. THREE MONTHS LATER EXACTLY 1 YEAR HAVING THE CAR. MY DAUGHTER WAS DRIVING TO SCHOOL AND IT STOP RUNNING AGAIN AND THIS TIME THE TIRE LIGHTS CAME ON. SO I PICKED THE CAR UP FROM SCHOOL AND ON THE WAY HOME THE CAR STOP RUNNING AGAIN RECEIVED THE SAME MESSAGE AS ALWAYS THE CAR IS INOPERATIVE. THIS HAS HAPPENED IN ONE YEAR OF OWNING THE CAR 6 TIMES. THIS IS VERY DANGEROUS. I DO NOT ADVISE ANYONE TO PURCHASE THIS CAR. *TR

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