NHTSA Complaint #10672878 β€” 2011 CADILLAC SRX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10672878
Vehicle 2011 CADILLAC SRX
Component ENGINE
Date of Incident
Date Filed
Mileage 308,030 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

AS I APPROACHED AN INTERSECTION WITH A GREEN TRAFFIC LIGHT A VEHICLE DRIVING ON THE CROSSING STREET FAILED TO STOP AT RED LIGHT AND I HAD TO ACCELERATE TO AVOID BEING HIT AND MY VEHICLE FAILED TO ACCELERATE AND ALMOST GOT HIT . AS I TRIED TO RESUME MY TRAVEL AND ENTER A FREEWAY MY CAR WOULD NOT GO OVER 35 MILES PER HOUR UNTIL I HAD TO STOP AND SHUT OFF THE ENGINE AND RESTART , IT THEN FUNCTIONED AS IT SHOULD . THIS IS THE SECOND TIME THIS HAS HAPPENED UPON ACCELERATION . I THEN REPORTED THIS TO GENERAL MOTORS CUSTOMER SUPPORT AND WAS TOLD TO TAKE THE VEHICLE TO A DEALER . I DID AND WAS TOLD THEY FOUND NOTHING WRONG , AND FAILED TO REPAIR. UPON RESEARCHING I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THIS 2011 CADILLAC SRX.THERE ARE REPORTS ON A CADILLAC USER FORUM THAT HAVE HAD THE TRANSMISSION COMPUTER MODULE REFLASHED AS A SOLUTION . I HAVE MENTIONED THIS TO CAVENDER CADILLAC OF SAN ANTONIO BUT THEY REFUSED TO ATTEMPT THIS SOLUTION . *TR

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