NHTSA Complaint #10672538 — 2014 HONDA CR-V

SEPTEMBER 2014, 2014 HONDA CRV WITH ~6K MILES STARTED MAKING A LOUD RATTLING NOISE UPON FIRST TURNING IGNITION SWITCH OVER. IT CONTINUED RANDOMLY UPON STARTING FOR ONLY 1-2 SECONDS & STOPS. AS THE WEATHER GOT COLDER, IT HAPPENED MORE OFTEN. TOOK MY CAR TO THE DEALER ON 10/15/14 & MADE THEM KEEP THE CAR OVERNIGHT TO REPLICATE PROBLEM. PROBLEM WAS DUPLICATED & DETERMINED TO BE VARIABLE TIMING CONTROL (VTC) ACTUATOR; CAR WAS UNDER WARRANTY & FIXED. DECEMBER 2014 W/ ~13K MILES SAME ISSUE RESURFACED. CONTACTED DEALERSHIP 01/14/15, HAD THEM PULL UP 10/15/14 REPAIR WORK TO REFERENCE STATED SAME ISSUE IS GOING ON. I WAS TOLD, "... YOU WILL NEED TO SPEAK W/ OUR SERVICE MANAGER XXXX AS THE MFG'R IS AWARE THIS IS A PROBLEM W/ THOUSANDS OF CARS LIKE YOURS & THEY ARE CHOOSING TO NOT DO ANY FURTHER REPAIR WORK FOR THIS PROBLEM BC IT WILL CONTINUE TO HAPPEN IF REPAIRED & THEY DON'T KNOW HOW TO FIX IT...". I WAS THEN TRANSFERRED TO SERVICE MGR & LEFT VOICEMAIL. 01/14/15 NO RESPONSE FROM SVC MGR, TO SPEAK W/ HIM AGAIN; THIS TIME I WAS NOT ALLOWED TO LEAVE A VOICEMAIL & SVC TECH TOOK MY INFO & SAID SHE WOULD PUT IT ON A POST-IT NOTE ON XXXX'S COMPUTER TO HAVE HIM GIVE ME A CALL BACK. THIS IS A KNOWN PROBLEM W/ HONDA'S GOING BACK TO 2008 INCLUSIVE OF TSB PUBLISHED DOC'S WHICH DEALERS DISMISS UNLESS CONSUMERS BRINGS THEM UP, OF WHICH DEALERS PLAY DUMB TO NOT KNOWING WHAT THE CAR OWNERS ARE TALKING ABOUT. THE PROBLEM IS NOT FIXABLE, ONLY TEMPORARILY DERAILED UNTIL REPAIR BECOMES NECESSARY AGAIN. THE MFG'R IS FORBIDDEN TO FIX THE CAR UNTIL THEY WORK ON A SUITABLE 'COUNTER' MEASURE. FAULTY VTC ACTUATOR AFFECTS ENGINE TIMING, FUEL EFFICIENCY, ELECTRICAL, MECHANICAL, AND BATTER LIFE OF VEHICLE, POTENTIAL CAUSING ELECTRICAL FIRES WHICH CAN BE DEADLY.. *TR