NHTSA Complaint #10671646 — 2011 DODGE DURANGO

I INITIALLY BOUGHT THE 2011 DODGE DURANGO FROM GILLMAN NISSAN OF ROSENBERG TX. THREE MONTHS AFTER BUYING IT ALL OF THE ELECTRICAL ON THE VEHICLE WENT HAYWIRE WHILE DRIVING ON THE INTERSTATE AND STALLED OUT. MY HUSBAND LOOKED AT IT AND HAD IT TOWED TO GILLMAN NISSAN WHERE THEY DETERMINED IT WAS A POWERTRAIN ISSUE WHERE IT WAS SENT TO DODGE. AFTER IT WAS SENT TO DODGE THEY STATED THAT IT WASN'T A WARRANTY ISSUE AND FORCED MY HUSBAND TO PAY THE TOWING AND AN ADDITIONAL FEE OF $100 TO LOOK AT IT. LATER THEY STATED THEY COULD DIAGNOSE IT UNTIL THEY PUT AN ALTERNATOR IN IT FOR $1200, MY HUSBAND BEING A MECHANIC PUT A ALTERNATOR IN IT AND THEY REFUSED TO DIAGNOSE IT NOR FIX IT WITHOUT PAYING MORE. MY HUSBAND FILED COMPLAINTS WITH CHRYSLER CUSTOMER CARE WHERE THEY DID NOTHING AND KEEP STATING THEY SET UP APPOINTMENTS THAT WE DIDN'T SHOW UP ON EVEN THOUGH THAT WASN'T THE CASE, NO APPOINTMENTS WERE EVER MADE. NOW A MONTH LATER MY CAR STARTED ACTING CRAZY AGAIN, MY HUSBAND LOOKED AT IT AND DIAGNOSED IT AS THE TIPM BUT WHEN I CALLED DODGE THEY STATED THAT THERE'S A RECALL ON THE TIPM BUT THEY DON'T HAVE THEM IN STOCK AND IT WILL BE MONTHS BEFORE THEY EVER GET THEM. I AM NEEDING HELP HERE WITH THEY'RE DEFAULT DEFECT VEHICLES THEY'RE SELLING. *TR