NHTSA Complaint #10671579 — 2008 DODGE CARAVAN

IT WAS SOMETIME IN 2012, I DON'T REMEMBER THE EXACT DATE. WE WERE LEAVING WALMART, WHEN WE TRIED TO START THE VAN, HORNS BLASTED, LIGHTS FLASHED, WINDOW WASHER SPIT WATER, WIPER BLADES STARTED. THIS WENT ON SOME TIME BEFORE WE COULD GET IT TO STOP. ONCE, IT STOPPED AT A RED LIGHT AND WOULD NOT START BACK, IT DIED IN THE MIDDLE OF THE HIGHWAY TWICE. AND SEVERAL TIMES IT WOULD START THE HORN BLOWING, ETC., WHEN IT WAS PUT INTO REVERSE. WE CALLED A WRECKER ONCE, HAD IT TOWED TO A DODGE DEALERSHIP. THEY PUT IT ON AN ANALYZER AND SAID THEY COULD FIND NOTHING. SEVERAL MONTHS LATER, AFTER IT QUIT IN THE HIGHWAY AGAIN, WE TOOK IT BACK. THEY PUT IT ON ANALYZER, CHARGED US $D180.00. SAID THE PROBLEM WAS THE IGNITION KEY. TOLD US THEY HAD NO IDEA WHEN THE PART TO FIX IT WOULD BE AVAILABLE. I CALLED DODGE HEADQUARTERS, CUSTOMER COMPLAINT, WAS GIVEN THE RUN-A-ROUND, TOLD US THEY WOULD PUT US AT THE TOP OF THE LIST. I SAID, SO YOU'RE SAYING IF WE ARE IN THE MIDDLE OF A HIGHWAY, OR INTERSTATE, DODGE DOESN'T CARE IF WE WRECK AND ARE ALL KILLED, POSSIBLY EVEN OTHERS. HE SAID NO, HE WASN'T SAYING THAT, SO I SAID, SO WHAT ARE YOU GOING TO DO? HE SAID NOTHING. SO NOW WE ARE STUCK WITH AN UNSAFE VEHICLE (WE ONLY HAVE ONE) WHICH WE ARE SCARED TO DEATH TO USE. CAN WE DO ANYTHING ELSE? *TR