NHTSA Complaint #10670760 — 2012 FORD FOCUS

I HAVE TAKEN MY FORD FOCUS TO THE DEALERSHIP THREE TIMES TO INFORM THEM ABOUT THE TRANSMISSION. AT FIRST THEY TOLD ME THEY HAD TO REPROGRAM IT AND THAT WOULD FIX THE PROBLEM BUT IT DIDN'T. I TOOK A SECOND TIME AND THEY TOLD ME THE SAME. ON SATURDAY NOVEMBER 29 2014 I WAS PARKED AT AN INCLINE AT A FURNITURE STORE WHEN I PUT MY VEHICLE IN REVERSE IT WENT BUT WHEN I TRIED TO ENGAGE THE DRIVE IT JUST KEPT GOING BACK. I BACKED UP INTO A FORD F-150 THAT WAS IN THE BACK. FORTUNATELY NOTHING HAPPENED TO THE FORD F-150 AND THE GENTLEMAN DID NOT WANT TO FILE A REPORT. I TOOK MY VEHICLE TO MY FORD DEALERSHIP ON DECEMBER 27,2014. THEY DID NOT INSPECT MY VEHICLE UNTIL DECEMBER 31, 2014. THE SERVICE MANAGER CALLED ME TO INFORM ME THAT IT WOULD NOT BE READY FOR ANOTHER 3 TO 4 WEEKS UNTIL THE CLUTCH FOR THE TRANSMISSION CAME IN. I MADE IT VERY CLEAR TO HIM THAT I WOULD NOT BE DRIVING THE VEHICLE IN THAT CONDITION. I WENT TO THE DEALERSHIP ON JANUARY 2,2015 THAT IS WHEN THEY INFORMED ME THAT IT WOULD BE READY THE NEXT DAY. I CALLED THE NEXT DAY AND THEY INFORMED ME THAT IT WOULD NOT BE READY UNTIL JANUARY 5,2015. NOW I HAVE A VEHICLE THAT IS DAMAGED FROM THE REAR PASSENGER QUARTER PANEL AND THE LIGHTS ARE CRACKED BUT NO ONE WILL TAKE RESPONSIBILITY FOR THE DAMAGE TO MY VEHICLE. *TR