NHTSA Complaint #10670387 — 2005 LEXUS RX330

1. I HAVE ALWAYS KEPT MY CAR IN A GARAGE & ONLY USED PRODUCTS RECOMMENDED & BOUGHT DIRECTLY FROM LEXUS. UPON ENTERING MY VEHICLE MY DAUGHTER NOTICED A LARGE CRACK IN THE DASH RUNNING FROM BOTTOM SIDE OF GLOVE COMPARTMENT TO TOP OF DASH. PIECES THAT FALL OFF CRUMBLE TO DUST THE SECOND THEY'RE TOUCHED. MY LOCAL DEALERSHIP TOLD ME THEY'VE HAD HUNDREDS OF CARS COMING IN W THE SAME ISSUE AND IT WOULD BE $1500 FOR THE REPLACEMENT AND THAT DIDN'T INCLUDE LABOR! 2. MY MOON(SUN) ROOF STOPPED WORKING LITERALLY JUST ONE DAY WOULDN'T CLOSE ALL THE WAY. I HAD TO HAVE THE DEALERSHIP CUT THE CABLE SO THEY COULD CLOSE IT SO RAIN ETC DIDN'T LEAK INTO MY VEHICLE. AGAIN THERE WAS NO REASON FOR THIS! I WAS TOLD AGAIN THE PART WAD AT LEAST $1500 NOT INCLUDING LABOR..... HOW COINCIDENTAL IT'S THE SAME PRICE AS REPLACING MY DASH. 3. WHEN I PURCHASED THE VEHICLE FROM LEXUS I WAS GIVEN A "PAINT PEN" FOR SOME LIGHT SCRATCHES THAT WERE FROM THE PREVIOUS OWNER (I BOUGHT THE CAR WITH A LITTLE OVER 3000 MILES ON IT IN 2007)AND I ASKED THEM TO USE IT SO I WOULDN'T HAVE TO WORRY IF I APPLIED IT WRONG. AFTER THE REPAIR GENTLEMAN DID A FEW SPOTS I STOPPED HIM BECAUSE YOU COULD SEE EXACTLY WHERE HE HAD APPLIED IT, IT WAS RAISED AND THE COLOR WAS OFF. THEY SAID THERE WAS NOTHING THEY COULD DO TO FIX IT. NOW THESE ISSUES WERE NOT DUE TO ANY ACCIDENT OR IMPROPER DRIVING OR HAVING SOME INEXPERIENCED MECHANIC DOING WORK. I HAVE LEXUS TAKING CARE OF MY SERVICES ETC AND THESE PROBLEMS ARE EXPENSIVE AND SOMETHING I SHOULD NOT HAVE HAD TO DEAL WITH. I AM FLABBERGASTED THAT LEXUS/TOYOTA WILL NOT STAND BEHIND THEIR PRODUCTS AND FIX ISSUES THAT HUNDREDS OF THOUSANDS OF OWNERS ARE HAVING. I WANT LEXUS TO CORRECT THIS FOR MYSELF AND THE OTHER OWNERS THAT ARE VOICING THEIR CONCERNS. AS IT STANDS MANY OF US WILL NEVER BUY ANOTHER LEXUS AGAIN BECAUSE OF THESE ISSUES.