NHTSA Complaint #10670375 — 2012 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 10670375
Vehicle 2012 FORD FOCUS
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 40,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

*ONGOING *PLEASE SEE ORIGINAL COMPLAINT # 10473215 *CLUTCH REPLACED TWICE AND TRANS REPROGRAMMED 4/5 TIMES (WITHIN 35, 000) *NOW CAR NOT STARTING- 4 TIMES IN 2 MONTHS. SYMPTOMS ON 1/3/2015- 4TH TIME: DASH LIGHTS UP, RADIO AND HEATER WORK, HEADLIGHTS- NO, BUT OTHER LIGHTS- YES, NO CRANK WHEN TRYING TO START *CAR USUALLY STARTS NEXT DAY, *CAR RESTARTED AFTERNOON 1/4/2015 AND TAKEN FOR EMERGENCY SERVICE 1/5/2015. *NO CALL RECEIVED FROM SERVICE WITH UPDATE, SO CALLED FOR SHUTTLE TO RETURN TO DEALER. TECHS WERE ALREADY GONE. * LISTED REPAIRS: FOUND TCM INOP CODES U0101-U0100 TECH PERFORMED PCM TEST AUTO TRANS DIAG AND PINPOINT TEST, REPLACED TCM AND PERFORMED CLUTCH LEARING (2ND REPLACEMENT CLUTCH INSTALLED 8/2014) *THEY BROUGHT CAR OUT AND GAVE ME THE KEY. I TRIED TO START CAR AND HEARD ODD NOISE, THEN SHUT CAR OFF. I AGAIN STARTED THE CAR. THIS TIME THERE WAS HESITATION AND NOISE AGAIN, SHUT CAR DOWN. WENT BACK INTO SERVICE AREA AND FOUND SERVICE MANAGER. HE TRIED TO START THE CAR SEVERAL TIMES, BUT WOULD NOT START, NO SOUND OR CRANK, BUT ALL LIGHTS CAME ON- SAME AS WHEN CAR BROKE DOWN 2 DAYS EARLIER. HE MOVED GEAR SHIFTER AROUND AND THEN TRIED TO START AGAIN. THIS TIME LIGHTS IN THE CAR FLICKERED AND THEN EVERYTHING WENT BLACK, THE CAR TOTALLY DIED. HE STEPPED OUT OF THE CAR LOOKING SHOCKED AND TOLD ME TO GO AND SENT ME FOR RENTAL. WAS TOLD THAT THE CAR WAS FIXED AND ALMOST DROVE OFF OF THE LOT. DARK OUT AND TEMP OUTSIDE WAS 27 WITH WIND CHILL OF 12 . DEALERSHIP LOCATED ON 6 LANE, VERY BUSY HIGHWAY AND COULD HAVE BROKEN DOWN ON HIGHWAY IN FREEZING COLD, VERY FRIGHTENING! THERE WOULD HAVE BEEN NO ONE AT THE DEALER TO HELP ME AS EVERYONE HAD LEFT OR WAS LEAVING. WOULD HAVE BEEN ON MY OWN IN FRIGID NIGHTTIME WEATHER. *OVER 2 YRS OF TRANS REPAIRS, STILL BREAKING DOWN. CONVINCED CAR IS A LEMON. PLEASE HELP AS FORD WILL NOT. CHRONIC PROBLEM WITH THIS CAR. UNSAFE TO DRIVE.

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