NHTSA Complaint #10670361 — 2009 GMC ACADIA

I HAD PURCHASED THE VEHICLE USED FROM WHAT I HAD THOUGHT WAS A REPUTABLE DEALER, BOY WAS I WRONG. I WAS ON MY WAY HOME WITH IT FROM THE DEALER AN HOUR AND A HALF DRIVE 1 WAY , GOING DOWN THE INTERSTATE AT ABOUT 65 MPH, WHEN THE VEHICLE STARTED TO SHAKE SOMETHING SEVERE , AND THE RPM,S WENT WILD. I SLOWED DOWN , BUT THE SHAKE , VIBRATION CONTINUED. FINALLY IT DID STRAIGHTEN OUT, AND I GOT HOME. A COUPLE DAYS LATER ON MY WAY TO WORK THE ENGINE LIGHT CAME ON, AND THAN THE SERVICE ALL WHEEL DRIVE SYSTEM LIGHT CAME ON. THE NEXT DAY MY DAD WHO IS A MECHANIC, DROVE IT AND IT SHOOK AND VIBRATED SO BAD , HE THOUGHT THE WHEELS WERE FALLING OFF. CAME BACK AND PUT IT IN THE WORKSHOP AND CHECKED THE WHEELS FOR TIGHTNESS, THEY WERE OK. NOTICED A RATHER LARGE COOLANT LEAK ABOVE THE WATER PUMP ,, SEEMED TO BE COMING FROM UNDER INTAKE AREA. CALLED THE DEALER AND SAID WE WERE BRINGING IT BACK ON A TRAILER. ON 1 / 1 / 15 AT ABOUT 9:45 AM DROPPED OFF AT THE DEALER, TOLD THEM AGAIN WHAT THE PROBLEMS WERE AND LEFT IT THERE. ON 1 / 5 / 15 THE DEALER CALLED US AND INDICATED THERE WAS A UPPER RADIATOR HOSE THAT THE CLAMP WAS LOOSE. I TOLD THEM IT WAS NOT AND MY DAD KNOWS WHERE IT WAS FROM. THEY ALSO STATED THAT THEY DROVE IT AND COULD NOT FIND ANY PROBLEMS WITH IT. AFTER TELLING ME THAT THEY SAID THAT THEY ARE A FORD DEALER AND DO NOT HAVE THE TOOLS TO DIAGNOSE THE VEHICLE. RIGHT AFTER THAT THE GENERAL MANAGER SAYS THAT HE DID NOTICE A PROBLEM WITH SHIFTING , BUT ITS NOTHING TO WORRY ABOUT. I SAID THAN YOU PUT YOUR FAMILY IN THE VEHICLE AND TAKE THEM FOR A DRIVE , BECAUSE I WILL NOT PUT MYSELF WITH MY 3, AND 5 YEAR OLD KIDS IN IT. HE SAID HE WILL LOOK AT IT AGAIN TOMORROW. I WILL NEVER BUY ANOTHER GM PRODUCT EVER AGAIN.