NHTSA Complaint #10670259 — 2010 HONDA CIVIC HYBRID

PURCHASED VEHICLE IN 2010. IN 2011 IMA/ENGINE LIGHT CAME ON. I AM NOT SURE OF THE MILEAGE AT THAT TIME. TOOK TO HONDA DEALERSHIP AND THEY CHECKED AND REPLACED HYBRID BATTERY. THEN THE END OF DECEMBER 2014 THE IMA/ENGINE LIGHT CAME ON AGAIN. HAD CODES RUN AND DID RECOMMENDED STEPS AND LIGHTS WENT OFF. A COUPLE OF DAYS LATER THE LIGHTS CAME BACK ON. AFTER HOLIDAYS (DEALERSHIP WAS CLOSED WHEN LIGHTS CAME BACK ON) TOOK TO DEALERSHIP AND THEY SAID TO BRING BACK THE FOLLOWING WEEK WHILE THEY DID RESEARCH REGARDING AN EXTENSION TO THE WARRANTY DUE TO THE ISSUES SINCE THE VEHICLE HAS EXCEED THE ORIGINAL 100K MILE WARRANTY (APPROX. 102.8K MILES AT THIS TIME). TOOK BACK TO DEALERSHIP TODAY (MONDAY 1/5/15) AND THEY CHECKED THE VEHICLE OUT AT THIS TIME AND CONFIRMED THE IMA BATTERIES NEED REPLACED AND THERE IS NO WARRANTY OR EXTENDED WARRANTY ON THEM. THEY CHECKED FOR WARRANTY ON REPLACED BATTERIES AS WELL AND THE 3 YEAR EXPIRED NOVEMBER 2014. TRIED CALLING HONDA DIRECTLY AND THEY SAID MY VEHICLE WAS NOT LISTED ON THE WARRANTY EXTENSION FROM 100K MILES TO 137K MILES THROUGH THE TECHNICAL SERVICE BULLETIN THAT I READ ABOUT ELSEWHERE. WHEN I ASKED ABOUT THIS TSB THE LADY AT HONDA GOT A LITTLE RUDE WITH ME AND SAID THOSE ARE NOT FOR THE PUBLIC TO SEE THAT THEY ARE ONLY SENT TO DEALERSHIPS SERVICE DEPARTMENT SO THEY WOULD KNOW HOW TO HANDLE THESE ISSUES AND ASKED ME WHAT I WANTED HONDA TO HELP ME WITH. IF THIS IS AN ONGOING ISSUE I WANT HONDA TO REPLACE THEIR FLAWED PRODUCT. I SHOULDN'T HAVE TO REPLACE SOMETHING THAT IS NOT LASTING AS LONG AS THEY SAY IT IS SUPPOSED TO. IT DOESN'T EVEN LAST HALF AS LONG AS THEY SAY IT SHOULD. *TR