NHTSA Complaint #10669821 — 2009 TOYOTA RAV4

THERE IS A NOTICEABLE THUMPING, LIKE A BELT SLIPPING OR A GEAR MISSING, WHEN MAKING SHARP TURNS. THE FREQUENCY OF THE ISSUE BECOMES MORE PREVALENT THE LONGER YOU DRIVE. ON 12/22/14, YORK AUTO GROUP, MY LOCAL TOYOTA SERVICE DEPARTMENT, DETERMINED THERE IS A FAILURE IN THE RACK AND PINION. IT IS MY UNDERSTANDING FROM MY RESEARCH THAT SOME PEOPLE HAVE MANAGED TO GET THIS REPAIR COVERED BY TOYOTA SINCE IT IS A POTENTIAL SAFETY ISSUE AND BECOMING MORE FREQUENT IN THIS MODEL. I DID CONTACT TOYOTA AND OPENED CASE # [XXX] TOYOTA WAS LESS RESPONSIVE IN MY CASE. IF THIS IS BECOMING A KNOWN ISSUE, I WOULD LIKE THEM TO COVER THE REPAIR AND POSSIBLY ALERT OTHER RAV4 OWNERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR