NHTSA Complaint #10669690 — 2009 DODGE JOURNEY AWD

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10669690
Vehicle 2009 DODGE JOURNEY AWD
Component ENGINE
Date of Incident
Date Filed
Mileage 83,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

AS I WAS TURNING INTO A SUBDIVISION A LOUD KNOCKING NOISE FOLLOWED BY A SQUEAL AND MY ENGINE COMPLETELY SHUT DOWN AND SEIZED. I HAVE A LITTLE OVER 83,000 MILES ON MY 2009 DODGE JOURNEY. THERE WERE NO INDICATIONS OF ANY PROBLEMS. IT WAS ONE OF THE QUIETEST VEHICLES I HAVE EVER OWNED, AND THIS HAPPENED OUT OF NO WHERE. THE SHOP HAS INFORMED US THAT THE ENGINE IS COMPLETELY SEIZED AND NEEDS TO BE REPLACED. THE MECHANIC HAS NOT SEEN SUCH SILVERY OIL IN A LONG TIME. THIS COMES ACROSS LIKE A MANUFACTURE ERROR SUCH AS YOUR RECALL FOR THE ROD BEARING IN YOUR 2012. CAN SOMEONE PLEASE INVESTIGATE THIS. I JUST MADE MY THIRD PAYMENT ON THIS VEHICLE, AND NOW I AM WITHOUT A VEHICLE, AFTER OWNING IT FOR 87 DAYS AT THE TIME OF INCIDENT. AN OIL CHANGE WAS DONE APPROXIMATELY 1000 MILES PRIOR TO THE INCIDENT AND THERE WERE ABSOLUTELY NO WARNING SIGNS. WE NEED OUR VEHICLE, AND IT IS GOING TO COST $4000 TO FIX, AND WE STILL OWE OVER $10,000 BECAUSE WE PURCHASED IT ON SEPTEMBER 25, 2014 AND THIS HAPPENED ON DECEMBER 22, 2014. THIS HAS TO BE A MANUFACTURING ISSUE. PLEASE ADVISE AS TO WHAT TO DO TO HAVE THIS FIXED. *TR

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