NHTSA Complaint #10669290 — 2012 TOYOTA PRIUS

I WAS DRIVING DOWN THE INTERSTATE WITH MY FACTORY INSTALLED SEAT WARMER ON THE DRIVER'S SEAT ON. I GOT OUT AT A GAS STATION TO GO TO THE BATHROOM. WHEN I SAT DOWN ON THE TOILET I FELT AN EXCRUCIATING PAIN ON MY LEFT UPPER BACK SIDE OF THE THIGH. THE CAR SEAT GAVE ME SECOND DEGREE BURNS ON THE BACK OF MY UPPER LEFT THIGH. I WENT TO THE ER THE NEXT MORNING WHEN MORE BLISTERS APPEARED SO THAT THE OPEN AND CLOSED BLISTERS COULD BE CLEANED AND DRESSED. I WAS GIVEN A TETANUS SHOT AS WELL. I CONTACTED TOYOTA THE DAY AFTER THE INCIDENT AFTER BEING SEEN BY THE ER. I SPOKE WITH A CLAIMS ADVISER ON DEC. 1, 2014 WHO ASKED ME TO EMAIL PICTURES OF THE DRIVER'S SEAT AND PICTURES OF MY BURNS. I WAS THEN CONTACTED DEC. 9, 2014 BY TOYOTA TO BE TOLD A TOYOTA INSPECTOR WOULD INSPECT THE VEHICLE ON DEC. 18, 2014. THE VEHICLE WAS INSPECTED AND I HAVE NOT BEEN GIVEN ANY INFORMATION TO DATE (12/31/14) NOR HAS MY VEHICLE BEEN FIXED. I AM AWAITING TOYOTA TO CONTACT ME ON THE OUTCOME OF THE INSPECTION. THE DEALERSHIP TOLD ME I COLD NOT HAVE THE SEAT WARMER FIXED UNTIL TOYOTA WENT THROUGH THEIR PROCESS OF DOCUMENTING THE INCIDENT DUE TO ME BEING INJURED. *JS