NHTSA Complaint #10669173 — 2009 DODGE JOURNEY

VEHICLE WILL STALL WITHOUT WARNING FOR NO APPARENT REASON AT ANY SPEED. ON OCT 3, 2014 I WAS TAKING MY CHILD TO SCHOOL WHEN THE CAR STALLED IN AN INTERSECTION. AFTER THE LIGHT TURNED GREEN I PROCEEDED TO THE INTERSECTION AND STALLED UPON ENTERING THE INTERSECTION. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND RESTART WITHIN ~10 SECONDS. THIS ISSUE REPEATED ITSELF AT LEAST TWICE WHILE EN ROUTE FROM MY HOME TO A NEARBY SERVICE SHOP (FOLTZ AUTO) WHICH DETERMINED THERE WAS NO ISSUE THE BATTERY OR IGNITION. ON 10/5/14 I TOOK THE VEHICLE TO HERITAGE CHRYSLER (21234) AND HAD THE CAR SERVICED FOR TWO REASONS: THE MAIN REASON WAS THE ABOVE ISSUE AND A SECONDARY ISSUE WAS THE MAIN ODOMETER (NOT THE TRIP ODOMETER) AT SOME POINT HAD RESET ITSELF LEAVING A DISPLAY OF AN INCORRECT MILEAGE MUCH LOWER THAN THE ACTUAL MILEAGE. THE DEALER COULD NOT RECREATE THE STALLING ISSUE OR OFFER ANY SOLUTION, BUT NOTED THAT ANOTHER ELECTRICAL ISSUE WAS CAUSING THE ODOMETER TO DISPLAY AN INCORRECT MILEAGE; THE FIX WAS TO REPLACE THE INSTRUMENT CLUSTER ASSEMBLY. AFTER HAVING THE INSTRUMENT CLUSTER REPLACED, THE ISSUE DID NOT REOCCUR UNTIL 12/26/2014, WHEN THE CAR STALLED THREE TIMES WITHOUT WARNING AT ~40 MPH, LEAVING THE CAR COMPLETELY "DEAD" EACH TIME, AND ONCE CAUSING THE CAR TO VEER QUICKLY TOWARDS ANOTHER CAR AS I WAS IN THE PROCESS OF TURNING THE WHEEL AROUND A SLIGHT CURVE WHEN THE CAR LOCKED UP. THE CAR RESTARTED IN NEUTRAL AND CONTINUED ON IN EACH INCIDENT UNTIL I WAS ABLE TO SAFELY REACH MY HOME - I DID NOT FURTHER DRIVE THE CAR. MY CONCERN IS THAT THE MANUFACTURER KNOWS, OR SHOW KNOW, OF MULTIPLE ISSUES WHERE THIS MODEL AND MODEL YEAR VEHICLE HAS RANDOMLY STALLED WITHOUT WARNING AND CAN NOT OFFER A SOLUTION TO THE PROBLEM. CONSUMERS ARE LEFT TO GUESS WHICH REPAIRS TO UNDERTAKE AT SIGNIFICANT EXPENSE, WHILE DRIVING A CAR THAT COULD CONTINUE TO HAVE THE SAME ISSUES. *JS