NHTSA Complaint #10669053 — 2012 JEEP WRANGLER

I UNDERSTAND THAT THIS MAY NOT BE IN THE NHTSA'S ARENA BUT I WASN'T SURE WHERE ELSE TO TURN. AROUND THE 21ST OF NOVEMBER 2014 THE HEADLIGHTS, BLINKERS, CABIN LIGHTING AND CRUISE CONTROL STOPPED WORKING. I TOOK THE VEHICLE INTO CAPITAL CHRYSLER JEEP DODGE IN GARNER NC ON THE 25TH OF NOVEMBER. THE DEALERSHIP DIAGNOSED THE PROBLEM AS AN ELECTRICAL CLUSTER IN THE INSTRUMENT PANEL SHORTING OUT. THE PART IS AN EXCHANGE PART AND ONE OF CHRYSLER'S VENDORS WOULD SEND A NEW PART CALIBRATED TO MY MILEAGE TO REPLACE MY SHORTED CLUSTER AND THEY WOULD SEND MY CLUSTER BACK TO BE REPAIRED. MY VEHICLE WAS NOT ALLOWED TO BE DRIVEN, DESPITE PHYSICALLY WORKING, BECAUSE THE NEW CLUSTERS MILEAGE HAD TO MATCH THE VEHICLES MILEAGE AND THEY HAD ALREADY SUBMITTED THE MILEAGE TO THE VENDOR. AROUND THE 5TH OF DECEMBER I WAS INFORMED THAT THE PART WAS NOT GOING TO SHIP FROM THE VENDOR UNTIL THE 19TH OF DECEMBER. ON THE 19TH I WAS INFORMED BY CAPITAL CHRYSLER JEEP DODGE THAT THE PART HAD NOT BEEN SHIPPED BY THE VENDOR AND THAT THEY WEREN'T EXPECTING THE PART UNTIL AFTER THE NEW YEAR. TODAY I RECEIVED AN UPDATE THAT THE PART IS NOT EXPECTED TO SHIP UNTIL THE 12TH. MY CASE NUMBER WITH CHRYSLER IS [XXX] AND I GIVE YOU PERMISSION TO CONTACT THEM ABOUT THIS INCIDENT. THE PART CAUSES THE LIGHTS AND BLINKERS TO NOT WORK. CHRYSLER IS PUTTING CARS ON THE ROAD THAT THEY AREN'T ABLE TO REPAIR TO A SAFELY DERIVABLE CONDITION IN A REASONABLE PERIOD OF TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS