NHTSA Complaint #10668194 — 2000 TOYOTA TUNDRA

NOV 2, 2011 I TOOK MY 2000 TUNDRA TO LARRY H MILLER PEORIA FOR A " ADF INSPECTION FRAME TUNDRA" THEY SAID THE RUST HAS NOT PERFORATED ANY METAL YET , THE INSPECTION PAPER DID NOT GET TO TOYOTA HEADQUARTERS STATING THE TRUCK HAS RUST BUT JUST NOT ENOUGH YET. I CALLED CUSTOMER SERVICE. THE LADY I SPOKE TO SAID THE RECALL WAS GOOD FOR 15 YEARS FROM THE TIME OF FIRST USE.(JAN 2001) NOW THEY ARE TELLING ME THAT MY TRUCK IS NOT PART OF THAT RECALL AND IT ENDED IN APRIL 2012. I WAS GIVEN 2 CASE NUMBERS FROM TOYOTA. ALL THE SERVICE REPS SAID YES MY TRUCK IS ELIGIBLE FOR THE REPLACEMENT FRAME. I WAS GIVEN A SPECIAL CASE MANAGER..HE ALSO ASSURED ME MY TRUCK IS GOOD FOR REPLACEMENT.. I RECEIVED A CALL TODAY FROM HIM WITH ALL THE INFORMATION , HE TOLD ME MY TRUCK WAS PART OF THE BUY BACK PROGRAM AT 1.5% OF KELLEY BLUE BOOK. I TOLD HIM I DID NOT WANT A BUYBACK FOR MY TUNDRA I WANTED IT REPAIRED. HE THEN SAID HE WAS SORRY HE THOUGHT MY TRUCK WAS A TACOMA NOT A TUNDRA HE PUT ME ON HOLD TO TALK WITH HIS SUPERVISOR TOLD ME SORRY , TOYOTA WILL NOT REPLACE THE FRAME BUT WILL GIVE ME A $ 2500 CREDIT AT A FRANCHISED TOYOTA DEALER FOR PARTS OR SERVICE... MY TRUCK IS UNSAFE TO DRIVE I HAVE APPROX 10 MARBLE SIZE HOLES IN THE FRAME. MOTOR AND TRANNY FINE ONLY 136000 MILES . I PAID 12,000.00 CASH FOR MY TRUCK I GOT IT WITH 56,000 MILES ON IT. TOYOTA TOOK RESPONSIBILITY STATING YES THE FRAMES ARE BAD...AND THEY WOULD FIX THE PROBLEM.. NOW THEY ARE NOT. *TR