NHTSA Complaint #10667928 — 2008 DODGE GRAND CARAVAN

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10667928
Vehicle 2008 DODGE GRAND CARAVAN
Component STEERING
Date of Incident
Date Filed
Mileage 92,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

WHEN THE PROBLEM FIRST OCCURRED, THE CAR POWER WOULD BLIP: THE GAUGES WOULD GO TO ZERO, THE CLOCK WOULD GO OFF, THE LIGHTS WOULD FLICKER ON AND OFF. I TOOK IT TO THE DEALER AND THEY SAID THEY FIXED SOME WIRING. AFTER THE CAR WAS RETURNED, THE PROBLEM PERSISTED AND WORSENED. NOW, WHEN THE CAR SLOWED DOWN (AT A STOP SIGN OR LIGHT) THE POWER WOULD TURN OFF COMPLETELY, THE ENGINE WOULD STALL, LIGHT WOULD GO OFF, CLOCK WOULD GO OFF, ETC. I HAD TO TURNED THE KEY OFF AND ON TO START THE CAR AGAIN. I TOOK IT BACK TO THE DEALER. THEY REPLACED TWO DIFFERENT PARTS - THE ABS MODULE AND THE MAIN FUSE PANEL FOR THE CAR. WHEN THE CAR WAS RETURNED, THE PROBLEM PERSISTED AND GOT WORSE AGAIN. NOW THE CAR, WHEN STOPPED OR SLOWED DOWN, POWER WOULD SHUT DOWN COMPLETELY, SHUTTING EVERYTHING DOWN AS BEFORE, BUT NOW THE KEY WOULDN'T TURN. I COULDN'T TURN IT OFF OR ON OR DO ANYTHING FOR MINUTES AT A TIME. THE CAR POWER WOULD SUDDENLY TURN BACK ON IT'S OWN. SO, ONCE AGAIN, I TOOK IT TO THE DEALER. THIS TIME THEY DID A SOFTWARE UPDATE TO SEVERAL MODULES. I JUST RECEIVED THE CAR BACK FROM THAT VISIT ON 12/17/14. THE PROBLEM STILL PERSISTS. ON 12/22/14, I LOST POWER IN THE CAR WHILE DRIVING AT A NORMAL SPEED (30 MPH) GOING DOWN A HILL. THE POWER STEERING AND BRAKES WENT OUT AND I HAD TROUBLE GETTING THE CAR TO A STOP. I WAS FINALLY ABLE TO PUT ENOUGH PRESSURE ON THE BRAKES TO SLOW THE CAR AND PULL TO THE SIDE OF THE ROAD AT THE BOTTOM OF THE HILL. SINCE THEN, I'VE LOST POWER TWICE WHEN STOPPED AT STOP LIGHTS. I'VE BEEN ABLE TO TURN THE KEY OFF AND THEN BACK ON. I CALLED THE DEALER AGAIN. THEY SAID THAT IT'S MOST LIKELY RELATED TO A RECALL AND THERE WAS NOTHING THEY COULD DO BECAUSE THEY DIDN'T HAVE PARTS. THEY ADVISED ME TO REMOVE ALL OTHER KEYS AND RINGS FROM THE IGNITION KEY. EVEN AFTER THAT, I STILL LOST POWER ONCE SO FAR. *TR

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