NHTSA Complaint #10667793 — 2000 FORD WINDSTAR

I WAS DRIVING AND WITHOUT ANY WARNING THE VAN JUST MADE A HUGE SOUND, AND WENT LEFT TO RIGHT AND BACK SEVERAL TIMES. VERY SCARY! I ALMOST LOST CONTROL OF IT. I HAD JUST LEFT THE HIGHWAY! I MANAGED TO SLOW DOWN AND MOVE THE VAN BY THE SIDE OF THE STREET. AFTER FULL STOP, WENT TO LOOK AND NOTICED THAT THE REAR AXLE WAS ALMOST TOUCHING THE GROUND AND LOOKED BROKEN IN HALF! I REMEMBER THE VAN WENT THRU A RECALL IN 2012 (07-19-2012) AND HAD BEEN TAKING CARE BY SUNTRUP FORD. I FOUND THE PAPERS TODAY ABOUT THAT RECALL AND THE INVOICE FROM THE DEALERSHIP WITH THE LISTING OF THE WORK DONE PER FORD. MY TAKE IS THAT THE RECALL WAS NOT DONE PROPERLY OR THE RECALL WAS NOT DEMANDING ENOUGH. THE BRACKETS INSTALLED DID NOT DO THE JOB TO MAKE THIS VEHICLE SAFE! I TOOK PHOTOS. *TR