NHTSA Complaint #10978979 — 2000 FORD WINDSTAR

MY GRANDSON(4YEAR OLD)AND I WAS DRIVING HOME FROM BANK ON 15 APRIL 2017,THEN SUDDENLY ON PURITAN AVE THE DRIVERS SIDE REAR TIRE STARTED TO RUB FRAME AND SMOKE ENTERED VEHICLE ,I GOT OUT TO CHECK AND NOTICE THE REAR AXLE ON DRIVERS SIDE WAS CRACKED AND TIRE WAS LEANING IN AND RUBBING FRAME BECAUSE OF CRACKED AXLE. I WAS 2 BLOCKS FROM HOME, SO I DROVE HOME VERY SLOWLY ,ONCE HOME I MADE ONLINE APPOINTMENT TO TAKE CAR TO DEALERSHIP WHICH WAS FOR 17APRIL 2017 AT SUBURBAN FORD OF FERNDALE 21600 WOODWARD AVE FERNDALE,MI 48220 TEL: 248-399-1000. I HAD TO CALL AAA MICHIGAN AND HAVE VAN TOWED TO DEALERSHIP AND ONCE THERE THE SERVICE PERSONELL TOLD ME THAT I WOULD HAVE TO PAY TO HAVE VAN REPAIRED BECAUSE THE RECALL HAD EXPIRED IN 2015 THEY DID'NT EVEN INSPECT TO SEE WHAT WAS WRONG JUST ASSUMED ,SO I SHOWED HIM THE RECALL LETTER WHICH HE SAID IT DON'T MATTER SO I HAD TO HAVE VAN TOWED BACK HOME WHERE IT SITS NOW, I WASSHOCKED AND HARDEN BY THE RUDE TREATMENT OF THE DEALERSHIP, SO I CALL FORD MOTOR COMPANY AND WAS TOLD THE SAME THING THAT I WOULD HAVE TO PAY FOR REPAIRS MYSELF AND THAT RECALL WAS ONLY FOR A RE-INSPECTION,JUST SAD HOW I WAS TREATED,I'M A DISABLED VETERAN AND NEEDS MY VEHICLE FOR DOCTORS APPOINTMENTS AND WIFE APPOINTMENTS ALSO.