NHTSA Complaint #10667642 — 2004 FORD TAURUS

I BOUGHT A CAR FROM TRI STAR AUTO BROKERS ([XXX]), WITH A TWO YEAR CONTRACT ($217/MONTH) TO PAY THE CAR OFF. THE DEALERSHIP DID NOT LIKE CUSTOMERS TO PAY AT THE OFFICE, WE WERE TOLD TO SEND OUR PAYMENTS TO THE P.O. BOX GIVEN BY THEM: P.O. BOX 90252, PORTLAND, OR 97290. I SPOKE WITH [XXX], WHO HANDLES THE PAYMENTS THREE MONTHS AGO IN REGARDS TO THE BALANCE I OWE. ACCORDING TO HER, I HAD EITHER THIS LAST PAYMENT IN DECEMBER OR I MAY HAVE A SMALL AMOUNT DUE IN JANUARY THEN I'D BE ABLE TO RECEIVE MY TITLE. I WENT IN ON FRIDAY, DECEMBER 19, TO SEE IF I COULD JUST PAY THE CAR OFF AND GET MY TITLE. HOWEVER, WHEN I GET THERE, I'M TOLD THE DEALERSHIP HAS NEW OWNERS, AND I NEEDED TO CONTACT THE DMV ON INFORMATION ON MY VEHICLE AND WHAT TO DO. I CALLED THE DMV AND WAS TOLD TO FILL THIS FORM OUT AND SOMEONE WOULD CONTACT ME SOON. IF ANY OTHER INFORMATION IS NEEDED, PLEASE LET ME KNOW WHAT/HOW/WHERE TO SEND IT. I'D REALLY APPRECIATE THE HELP AS SOON AS POSSIBLE, THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR