NHTSA Complaint #10667169 — 2014 DODGE CHALLENGER

BRAND NEW CAR DELIVERED HAD A TICKING SOUND ONLY WHILE DRIVING AT APROX 1800 RPM'S AND ABOVE.. COMPLAINED TO DEALER AND WAS TOLD "NORMAL" FOR NEW CAR UNTIL ENGINE BREAK-IN. WEEKS LATER STAR CASE [XXX] PERFORMED ON CAR TO REMOVE TABS LEFT ON LIFTERS AT ENGINE ASSEMBLY. TABS REMOVED, NO RELIEF FROM TICKING. CHRYSLER REP AUTHORIZED DEALER TO CHANGE REGULAR OIL TO SRT PENZOIL 0W40 FULL SYNTHETIC WITH COST BEING BILLED TO CHRYSLER FOR NEXT 5 YEARS. TICKING IS STILL HEARD INSIDE VEHICLE WHILE DRIVING. DEALER REFUSES TO SERVICE CAR FOR "TICKING" ENGINE. I WAS TOLD DODGE WOULD NOT PAY FOR THEIR TIME TO CHECK THE CAR. I TOOK CAR OUT OF STATE TO ANOTHER DEALER WHO WAS NOT ABLE TO REPAIR TICKING PER DODGE. THIS IS NOT THE HEMI TICK. SOME CUSTOMERS ARE GETTING THEIR CARS REPAIRED, OTHERS ARE BEING BRUSHED OFF AS "NORMAL". SOME HAVE HAD ENGINES REPLACED AND ANOTHER HAS HAD HIS VEHICLE REPLACED. IF THIS IS "NORMAL" WHY AREN'T ALL 5.7 ENGINES DOING THIS? THEY'RE NOT! IT IS EXTREMELY ANNOYING TO LISTEN TO THE TICKATICKATICKA CONSTANTLY WHILE DRIVING. IT IS EMBARRASSING TO HAVE PASSENGER'S HEAR THE TICKING. I HAVE GATHERED ABOUT 60 OTHER HEMI 5.7 OWNERS TOGETHER ALL WITH THE SAME PROBLEM. WHY WON'T CHRYSLER/DODGE FIX OUR CARS? AN EMAIL FROM CHRYSLER STATED " "TO REVIEW OF OUR RECORDS INDICATES THAT THE CONDITION IN QUESTION IS A FUNCTION OF YOUR VEHICLE'S DESIGN AND IS NOT A DEFECT IN MATERIALS, WORKMANSHIP, MANUFACTURING, OR FACTORY PREPARATION. THESE ARE THE ONLY TYPES OF DEFECTS COVERED UNDER THE NEW VEHICLE LIMITED WARRANTIES." WHAT THEY ARE TELLING ME IS THAT THEY KNEW THIS PROBLEM EXISTED AND IT'S A FUNCTION OF MY VEHICLE'S DESIGN? THERE IS NOTHING IN ANY DOCUMENTS I HAVE THAT STATE THIS CAR WILL TICK AS IT DOES. I WOULD NOT HAVE PURCHASED THIS VEHICLE IF TICKING WAS PART OF THE CAR'S DESIGN. FIX IT CHRYSLER!!!!! *TR