NHTSA Complaint #10664885 — 2007 TOYOTA RAV4

I WAS TOLD THAT MY RAV4 WAS VERY LOW ON OIL AND THAT I SHOULD HAVE IT LOOKED AT. THOUGH I USUALLY HAVE MY OIL CHANGED AT THE TOYOTA DEALERSHIP, THEY NEVER MENTIONED ANYTHING TO ME ABOUT LOW LEVELS OF OIL IN MY CAR. I LEARNED ABOUT THE LOW LEVEL OF OIL WHEN I TOOK MY CAR TO A CHAIN TO HAVE THE OIL CHANGED. HOWEVER, THE PEOPLE AT TOYOTA HAVE BEEN AWARE OF THIS PROBLEM SINCE 2011. I MENTIONED THE ISSUE TO THE TOYOTA DEALERSHIP AND THEY HAVE ME RETURN ON THREE SEPARATE OCCASIONS FOR OIL CONSUMPTION TESTS. NOW MY CAR HAS EXCEEDED THE MANUFACTURER'S WARRANTY AND TOYOTA HAS INFORMED ME THAT MY EXTENDED WARRANTY MAY NOT COVER THE COST OF REPAIRS EVEN THOUGH THE CAR WAS UNDER MANUFACTURER'S WARRANTY BEFORE THE PROBLEM WAS POINTED OUT TO ME. I WAS ALSO INFORMED TODAY THAT IT COULD COST ME $1100-$1200 JUST TO HAVE TO ENGINE TAKEN APART. THE COST OF REPAIRING THE VEHICLE WILL INCREASE IF THEY TAKE IT APART AND THE PROBLEM ISN'T COVERED BY MY EXTENDED WARRANTY. *TR