NHTSA Complaint #10664761 — 2009 FORD F-150

IN APRIL 2014 I NOTICED A VAST AMOUNT OF WATER COLLECTING ON THE DRIVER'S SIDE FRONT FLOOR. THERE WAS A LEAK COMING FROM THE SUNROOF DOWN THE HEADLINER AND THROUGH THE POST TO THE FLOOR. I INSPECTED THE SUNROOF AND FOUND THE DRIP PAN TO BE WET. I POURED A LITTLE WATER THROUGH THE DRAIN HOSE AND IT DID NOT GO THROUGH. I BROUGHT IT TO FORD FOR REPAIR AND WAS TOLD THAT THE DRAIN HOSE WAS KINKED AND WAS LIKE THAT FROM THE FACTORY. THEY CUT THE DRAIN HOSE TO THE CORRECT LENGTH AND ADJUSTED THE SUNROOF. THEY ADVISED ME THAT THE VEHICLES EXTENDED WARRANTY DID NOT COVER IT. I PAID OUT OF POCKET $210. FAST FORWARD TO DECEMBER 10, 2014, WHEN I NOTICED WATER COMING FROM THE PASSENGER SIDE FRONT ASSIST HANDLE. I WENT TO FORD FOR SERVICE AND MENTIONED THIS TO THE SERVICE TECH AND WAS TOLD THAT EVERYONE WHO HAS A SUNROOF WAS EXPERIENCING THIS DUE TO THE HEAVY RAIN. THIS MORNING DECEMBER 17TH, I NOTICED WATER IN THE SAME AREA COMING FROM THE HANDLE. I CHECKED THE SUNROOF AND DID NOT FIND THE PAN TO BE WET. I CALLED FORD AND ADVISED THEM, AND THEY TOLD ME TO BRING IT IN DECEMBER 22ND FOR ANOTHER WATER TEST. THEY ALSO ADVISED ME THAT THIS WOULD NOT BE COVERED UNDER WARRANTY, SO I WILL AGAIN HAVE TO PAY OUT OF POCKET. THIS TRUCK HAS 19,000 MILES ON IT AND IT CAN'T BE DRIVEN IN RAIN. THE SAD PART IS THAT FORD KNOWS ABOUT THESE PROBLEMS AND DOES NOTHING TO FIX THEM. *TR