NHTSA Complaint #10664143 — 2004 PONTIAC GRAND AM

FIRST I WANT TO INFORM YOU THAT YOUR WEBSITE DOES NOT WORK CORRECTLY WITH INTERNET EXPLORER. I TRIED TO FILE A COMPLAINT AND THE AFFECTED PARTS : SECTION WOULD NOT WORK. I'M USING SAFARI AND THE AFFECTED PARTS: SECTION WORKS. GM RECALL 14350 / NHTSA 14V400 SHOULD BE AMENDED TO HAVE GM PROVED TWO CUT KEYS WITH TWO KEY RINGS AND THE INSERTS LISTED ON THE RECALL. I WAS A GM SERVICE MANAGER AND TECH FOR OVER 17 YEARS AND KNOW HOW THE RECALL SYSTEM WORKS. THE PROBLEM WITH THE RECALL IS: 1: VEHICLES OVER 10 YEARS HAVE HAD THE IGNITION LOCK CYLINDER REPLACED. 2: AFTERMARKET REPLACEMENT KEYS ARE NOT THE SAME DESIGN AS THE OEM KEYS TO ALLOW THE INSERTS AND ARE FLAT METAL. 3: THE RECALL USES A INSERT IN THE CUT SLOT THAT DOES NOT WORK IN AFTERMARKET KEYS. ON 10/14 /2014, I WENT TO MY LOCAL GM DEALERSHIP TO HAVE THE RECALL DONE. THE SERVICE ADVISOR INFORMED ME THAT THE RECALL COULD NOT BE DONE WITH THE AFTERMARKET KEY. DO I NEED TO HAVE THE DEALERSHIP CUT ME TWO KEYS AT A COST OF $30. I CAN GET A REPLACEMENT KEY CUT AT ACE HARDWARE OR WAL MART FOR $2.00. AFTERMARKET IGNITION LOCK CYLINDER REPLACEMENT KITS INCLUDE A FLAT METAL KEY. PLEASE CONTACT GM ON THE NUMBER OF COMPLETED RECALL 14350 / NHTSA 14V400. THE LARGE NUMBER OF UNCOMPLETED RECALLS IS DUE TO THE CONTENTS OF MY LETTER. THANK YOU *TR