NHTSA Complaint #10663711 — 2012 CHEVROLET CRUZE STEERING

Complaint Details

ODI Number	10663711
Vehicle	2012 CHEVROLET CRUZE
Component	STEERING
Date of Incident	August 15, 2013
Date Filed	December 11, 2014
Mileage	39,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

WHILE DRIVING ON THE HIGHWAY, I NOTICED THAT THE STEERING WHEEL WOULD INTERMITTENTLY "STICK" IN CENTER POSITION, MAKING IT DIFFICULT TO MAKE THE MINOR ADJUSTMENTS NECESSARY TO DRIVE STRAIGHT ON A ROAD THAT IS NOT PERFECTLY FLAT. MY CAR HAS HAD THIS ISSUE INTERMITTENTLY THE ENTIRE TIME I HAVE OWNED IT, AND OCCURS IN VARYING DEGREES. I RECEIVED THE LETTER THAT CHEVROLET WAS DOING A SPECIAL COVERAGE WARRANTY EXTENSION FOR THE PROBLEM, YET MY DEALERSHIP CANNOT REPRODUCE THE ISSUE AND WILL NOT FIX IT. I FEEL THIS IS COMPLETELY UNACCEPTABLE. A PART DEFECT IN THE STEERING SYSTEM LIKE THIS SHOULD BE FIXED WITH A RECALL, FIXING EVERY VEHICLE. BECAUSE IT'S ONLY A WARRANTY EXTENSION, THEY WILL SIMPLY NEVER REPRODUCE THE ISSUE AND IT WILL NEVER BE FIXED. THIS DOES NOT MAKE ME COMFORTABLE. *TR

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