NHTSA Complaint #10663413 — 2010 TOYOTA SIENNA STRUCTURE

Complaint Details

ODI Number	10663413
Vehicle	2010 TOYOTA SIENNA
Component	STRUCTURE
Date of Incident	June 5, 2014
Date Filed	December 10, 2014
Mileage	89,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I GOT A FLAT TIRE ON I-95, USED THE SPARE WHEEL, NOW I AM UNABLE TO GET THE SPARE WHEEL BACK UP UNDER MY TOYOTA SIENNA. THE TOYOTA SAFETY INTERIM NOTICE RECALL #E1S STATES "EXCESSIVE CORROSION MAY OCCUR ON THE END OF THE SPARE TIRE CARRIER CABLE," WHICH IS THE CASE FOR MY SIENNA. I HAVE CALLED THE TOYOTA CUSTOMER EXPERIENCE CENTER AT 1-888-270-9371 AND THEY KEEP ON SAYING THAT TOYOTA HAS NOT YET COME UP WITH A REMEDY FOR THIS SITUATION. I TOOK MY SIENNA TO THE TOYOTA LUSTINE DEALERSHIP IN WOODBRIDGE, VA, BUT THEY WERE UNABLE TO FIX THE PROBLEM. MY SIENNA IS A VANPOOL FOR SIX PEOPLE COMMUTING BETWEEN WOODBRIDGE, VIRGINIA AND WASHINGTON, DC EVERY DAY. I NEED TO HAVE MY SPARE WHEEL PROPERLY IN PLACE. IT HAS BEEN OVER A HALF A YEAR. PLEASE HELP. *TR

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