NHTSA Complaint #10663343 — 2006 JEEP LIBERTY

THE LOWER CONTROL ARM AND BALL JOINT FAILED PER F 23 RECALL OF JEEP CHRYSLER AND DAMAGED THE TIRE AND RIM WHICH HAD TO BE REPLACED. WE FILED A CLAIM WITH CHRYSLER CUSTOMER ASSISTANCE ON AUG 20, 2014 AND THEY WERE PROCESSING IT AND TOLD US THEY WOULD REIMBURSE THE $1146.83 NOT LATER THAN OCT 20, 2014. WE HAD NOT HEARD ANYTHING FROM CCASSISTANCE SO WE TELEPHONED TODAY. BRAD, THE AGENT, COULD NOT FIND ANY RECORD AND ALSO SAID THAT THE RECALL WAS COMPLETED AND THAT THERE WOULD NOT BE ANY REIMBURSEMENT TO US FOR THE REPAIRS WE HAD TO MAKE. THAT IS NOT IN ACCORD WITH THE RECALL AND FURTHERMORE, THE LOWER CONTROL ARM AND BALL JOINTS FAILED AGAIN ON AUGUST 18, 2014 AND THE SAFFORD CHRYSLER JEEP DODGE OF SPRINGFIELD VIRGINIA REPLACED THE CONTROL ARMS AND BALL JOINTS ON BOTH THE LEFT AND RIGHT SIDE UNDER A F23 RECALL WARRANTY AT NO CHARGE TO US. WE REQUEST THAT NHTSA CONTACT CHRYSLER AND REQUIRE THEM TO REIMBURSE US FOR THE $1146.83 WHICH WE PAID OUT OF POCKET. *TR