NHTSA Complaint #10663206 — 2009 GMC ACADIA

WE PURCHASED A 2009 ACADIA FROM A REPUTABLE DEALER THAT CLAIMS QUALITY IN REGARDS TO THEIR USED VEHICLES. WE HAVE HAD THE VEHICLE FOR 6 MONTHS AND THE VEHICLE HAS LEFT ME STRANDED ON DIFFERENT OCCASIONS AND COMPROMISED OTHERS INDIVIDUALS AND MY OWN WELL BEING. FIRST INCIDENT THE CAR WAS IN GEAR BUT WOULD NOT START. WE NEVER FOUND THE REASON THE VEHICLE WOULD NOT START. THE BATTERY FULLY CHARGED. NO OTHER ISSUES NOTED. SECOND INCIDENT THE VEHICLE THE VEHICLE AGAIN DID NOT START AFTER SEVERAL ATTEMPTS TO START. EVENTUALLY CAR JUST STARTED, NO ISSUE WAS UNCOVERED AS THE CULPRIT. THE VEHICLE OVERHEATED OUT OF THE BLUE WHILE IN ROUTE TO RESPOND TO AN EMERGENCY CALL AND HAD THE WATER PUMP REPLACED. WHILE ON THE INTERSTATE WITH MY 4 MONTH OLD GRANDSON THE VEHICLE JERKED AFTER REACHING THE SPEED OF APPROXIMATELY 65 MPH AND THEN THE RPM REGISTERED ABOUT 3800 TO 4500 AND THE VEHICLE CAME TO A CRAWL ON THE INTERSTATE. THE CHECK ENGINE LIGHT CAME ON AND I TOOK IT HAD DIAGNOSTICS RAN AND IT INDICATED TRANSMISSION CONCERNS. I TOOK THE VEHICLE TO THE DEALER AND THE LIGHT HAD GONE OFF AND THE DEALER STATED THAT THERE WAS NOTHING FOUND. MY HUSBAND AND I LEFT AND WHILE IN ROUTE TO ANOTHER CITY THE VEHICLE AGAIN JERKED AT APPROXIMATELY 65 MPH AND THE RPM ONCE AGAIN REGISTERED BETWEEN 3500 AND 4500. WE WERE ABLE TO CRAWL ALONG AT ABOUT 25 MPH AND BARELY MADE IT SAFELY TO A CERTIFIED GMC DEALER WHICH STATED THAT THE TRANSMISSION WAS COMPLETELY GONE AND WE NEEDED ANOTHER AND THE COST WOULD BE APPROXIMATELY $3900. THE DEALER REFUSES TO HONOR OR STAND BEHIND THEIR PRODUCT. WE RECENTLY HAD THE VEHICLE AT THE DEALER TO ENSURE SAFETY RECALLS WERE TAKEN CARE OF, THE DEALER INDICATING NO CONCERNS AFTER A "PROPOSED" INSPECTION. THERE IS CLEARLY DOCUMENTED CONCERNS WITH THIS ISSUE. WE WERE LUCKY AS THERE WERE NO INJURIES, BUT THE SITUATIONS THAT WE WERE LEFT IN WERE EXTREMELY DANGEROUS. *TR