NHTSA Complaint #10663191 — 2009 JEEP WRANGLER 2-DR 4X4

WE CALLED AUTOPARK CHRYSLER, THE DEALER WE BOUGHT IT FROM AND THEY SAID THAT SINCE WE DID OUR LAST OIL CHANGE ON OUR OWN THAT THE WARRANTY WAS VOID AND THAT WE WOULD BE CHARGED TO DX THE PROBLEM AND THE ENGINE WOULD BE $7K. WE HAD THE ENGINE REPLACE AT ANOTHER SHOP. COST $5K. AT TIME OF REPAIR WE FOUND OUT THAT THE PROBLEM STEM FROM A MFG DEFECT. THE OIL PRESSURE VALVE LOCATED INSIDE THE ENGINE WAS MADE OF PLASTIC AND WAS COMPLETELY MELTED. I CONTACTED CHRYSLER BY EMAIL AND WAS TOLD THAT SINCE WE DID NOT HAVE THE POWERTRAIN INSPECTION DONE THE WARRANTY WAS VOID. I EXPLAINED WE WERE NOT WANTING TO FILE A WARRANTY CLAIM. WE WERE REQUESTING REIMBURSEMENT BECAUSE OF A MFG DEFECT. THEY REFUSED TO COVER COST OF REPAIRS. I THAN GOT CONNECTED WITH A CASE MANAGER AT CHRYSLER. SHE SAID I HAD TO GET THE POWERTRAIN INSPECTED BY 11-18-14. IT FAILED BECAUSE THE ENGINE WAS REPLACED I THAN SPOKE TO [XXX] WITH CHRYSLER. HE SAID THAT I SHOULD HAVE CONTACTED CHRYSLER IN FEB 2014 NOT THE DEALER REGARDING THE WARRANTY. THE DEALER SHOULD HAVE OFFERED TO DO A FREE POWERTRAIN WARRANTY INSPECTION THAN OR REFER ME TO CONTACT CHRYSLER. [XXX] ALSO SAID THAT THE POWERTRAIN INSPECTION I WAS REQUIRED TO HAVE DONE NOV WAS TO NEGATE THEIR RESPONSIBILITY ON THE REPLACED ENGINE. WE FEEL THAT CHRYSLER IS RESPONSIBLE FOR THE COST OF REPAIRS.THERE SHOULD NOT BE ANY PLASTIC PARTS INSIDE THE ENGINE. CHRYSLER IS VERY AWARE OF THIS DEFECT. THE DEALER SHOULD HAVE TOLD US THEY NEEDED TO PERFORM A FREE INSPECTION OF THE MOTOR WHEN IT FAILED IN FEB 2014 TO DETERMINE IF THE REPAIRS WOULD BE COVERED RATHER THAN TURN US AWAY STATING THE WARRANTY WAS VOID, OR AT LEAST REFER US TO CALL CHRYSLER.PLEASE UNDERSTAND, MY CONCERN IS NOT REGARDING MAINTAINING THE POWER TRAIN WARRANTY. MY CONCERN IS THAT THE PROBLEM STEM FROM A MFG DEFECT. THERE SHOULD NOT BE ANY PLASTIC PARTS INSIDE THE ENGINE. *TR