NHTSA Complaint #10663007 — 2011 CHEVROLET TRAVERSE

ON AUGUST 6, 2014 WE HAD OUR VEHICLE SERVICED BY THE DEALER DUE TO AN AIRBAG RECALL AND AT THE TIME THE VEHICLE HAD 38,000 MILES. SHORTLY THERE AFTER WE NOTICED A GRINDING NOISE WHEN WE MADE A RIGHT HAND TURN. AT FIRST IT HAPPENED INTERMITTENTLY BUT EVENTUALLY IT BECAME NOTICEABLE AT LOW RATES OF SPEED (5 - 10 MPH). TODAY WE TOOK THE VEHICLE TO THE DEALERSHIP FOR THE THIRD RECALL THIS BEING THE POWER STEERING PUMP. WE WERE INFORMED THAT THIS WAS COVERED BY GM BUT WE ALSO HAD A LEAK IN OUR RACK AND PINION AND IT WOULD COST $1200 TO REPAIR. WE INTEND TO FIGHT THIS SINCE IT APPEARS IT MAY BE LINKED TO THE STEERING RECALL. WE ALSO HAVE NOTICED THAT THE DRIVER SIDE SEAT BELT HAS CUT A GROOVE INTO THE PLASTIC SEATBELT COVER NEAR THE SHOULDER HARNESS. WE WERE TOLD THAT THIS WAS NOT RELATED TO THE EARLIER SEAT BELT RECALL WHICH HAD BEEN SERVICED. THIS COULD EFFECT THE INTEGRITY OF THE SEAT BELT SYSTEM IF THE BELT GETS SNAGGED BY THE PLASTIC GROOVE WHICH HAS APPEARED. THIS SHOULD NOT HAPPEN WITH A CAR THAT IS LESS THAN 3 YEARS OLD. *TR