NHTSA Complaint #10662949 — 2003 CADILLAC DEVILLE

THE KEY LOCKED UP ALL AT ONCE AND WOULD NOT ALLOW THE VEHICLE TO TURN ON OR OFF. WE HAD THE CHEVROLET DEALER IN COOLIDGE, AZ, (GARRETT MOTORS) REPLACE THE KEY CYLINDER. NOW GENERAL MOTORS HAS SENT US A RECALL REQUEST FOR THIS PART WHICH WE TOOK TO OUR LOCAL CHEVROLET DEALER IN FARIBAULT, MN. THERE WE WERE TOLD TO CONTACT CADILLAC AND WERE GIVEN A FORM TO FILL OUT TO REQUEST REIMBURSEMENT FOR THIS PART WHICH WE HAD PAID $212.39 FOR. CADILLAC IS NOW DENYING OUR REQUEST SAYING THAT THE KEY LOCK CYLINDER IS NOT WHAT THE PROBLEM WAS SINCE THEY SAY IT WAS ONLY THE KEY. AT THE TIME, THE NEWLY MADE KEY WAS NOT AVAILABLE TO THE DEALERS AS IT HAD NOT EVEN BEEN CONSIDERED A RECALL PART AT THAT TIME. THIS PROBLEM HAPPENED ON 3/22/14 AND SHORTLY AFTER IN APRIL THE MEDIA BROADCAST THAT THE RECALL PROCESS HAD BEGAN ON THIS PART . WE FEEL WE ARE ENTITLED TO A REFUND AND WOULD APPRECIATE YOUR LOOKING INTO THIS ON OUR BEHALF. *TR