NHTSA Complaint #10662296 — 2015 HONDA CR-V

I HAVE BROUGHT A BRAND NEW HONDA CRV AWD LX MODEL FROM HONDA DEALER IN NJ. FROM THE DAY ONE, I NOTICED SOME VIBRATION ON THE FRONT SEAT OF THE CAR WHEN I AM AT THE STOP SIGN/SIGNAL WITH CAR IN THE DRIVE MODE WITH MY FOOT ON THE BRAKE PEDAL THE VIBRATION IS RANDOM AND NOT ALWAYS BUT CAN BE FEEL AT THE BACK OF YOUR BODY AND IT IS VERY STRONG SOMETIME THAT AS A DRIVE YOU GET DISTRACTED AND FEEL VERY UNCOMFORTABLE WHILE DRIVING. I WENT TO THE DEALER AND ABLE TO DUPLICATE THE PROBLEM AND SHOWED IT TO THEIR TECHNICIAN ON 24TH NOV 14. THE TECHNICIAN TOOK THE VEHICLE FOR TEST DRIVE AND CALLED ME AFTER AN HOUR TO SHARE HIS CONCLUSION. DEALER TOOK ANOTHER BRAND NEW 2015 HONDA CRV AND FOUND THE SAME ISSUE WITH OTHER VEHICLE. ALSO, BASED ON THE TESTING THE DEALER CONCLUDED THAT THIS PROBLEM IS THERE IN ALL NEW HONDA CRV 2015. THEY TOLD ME THEY ARE HELPLESS AND CANNOT DO ANYTHING AND ASKED ME TO CONTACT AMERICAN HONDA(ALL THESE DETAILS HE GAVE ME IN THE SERVICE DOCUMENT). I CALLED AMERICAN HONDA(NOT ONE TIME BUT SEVERAL TIMES), THEY GAVE ME THE CASE NUMBER AND TOLD ME TO GO TO THE DEALER TO FIX THE ISSUE. I TOLD THEM THAT I WENT TO THE DEALER AND THEY FIND THE ISSUE IN THE VEHICLE. I GOT A CALL FROM SOME MR MOHAMMAD(CASE MANAGER) WHO REPRESENTED HIMSELF AS RM FOR NJ AREA. WITHOUT DOING ANYTHING HE CLOSED MY CASE, I CALLED AGAIN AND ASKED THEM TO OPEN THE CASE. MR MOHAMMED CALLED ME AGAIN AND TOLD ME THAT THIS IS ONE OF THE CHARACTERISTIC OF HONDA CRV(VIBRATION ISSUE) I MEAN HE TOLD VIBRATION IS A DESIGNED FUNCTIONALLY AND I HAVE TO LIVE WITH THIS LIKE ALL OTHER USERS ARE LIVING. I SAID TO PROVIDE THE EMAIL OR PHONE OF MANAGEMENT SO AS TO TALK TO THEM BUT HE DID NOT PROVIDE ME THE INFORMATION AND CLOSED MY CASE WITHOUT MY CONSENSUS AND SAID WE ARE HELPLESS.