NHTSA Complaint #10662011 — 2001 FORD WINDSTAR

REPORT RECEIPT DATE: AUG 26, 2010 NHTSA CAMPAIGN NUMBER: 10V385000 FORD'S RECALL NO. IS 10S13. THIS VEHICLE (VIN#: [XXX]) HAD THE RECALL PERFORMED BACK IN 2001 FOR THE REAR AXLE. ON 12/1/2014, MY GIRLFRIEND BROUGHT TO MY ATTENTION THAT THE LEFT REAR TIRE OF THE VEHICLE WAS LEANING IN TOWARDS THE INNER FENDER, COME TO FIND OUT, THE AXLE HAS NOW FAILED AND CRACKED AFTER THE RECALL WAS PERFORMED, AND BOTH THE FORD DEALER I TOOK THE VAN TO, AND ALSO FORD CORPORATE WILL NOT REPAIR OR REPLACE THE AXLE, STATING THAT THE RECALL WAS ONLY GOOD FOR 12 MONTHS, OR 12,000 MILES. UPON DOING SOME RESEARCH ONLINE, THERE HAS BEEN MULTIPLE FORD WINDSTAR OWNERS WHO HAVE HAD SIMILAR PROBLEMS, AND WITH NO HELP FROM FORD TO RESOLVE THIS ISSUE. (FOUND THIS FORUM ONLINE WHERE OWNERS HAVE HAD SIMILAR PROBLEMS AS I AM: HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T554_DS514052). I FEEL THAT IT'S NOT FAIR THAT THESE AXLES ARE FAILING AFTER A RECALL, AND FORD IS NOT DOING ANYTHING TO FURTHER FIX THIS ISSUE. I'M BRINGING THIS TO YOUR ATTENTION, BECAUSE I FEEL A RECALL SHOULD FIX THE PROBLEM, NOT POSTPONE A KNOWN FAILURE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 1/19/2016 *JS