NHTSA Complaint #10661587 — 2013 MAZDA MAZDA5 SERVICE BRAKES

Complaint Details

ODI Number	10661587
Vehicle	2013 MAZDA MAZDA5
Component	SERVICE BRAKES
Date of Incident	November 3, 2014
Date Filed	December 2, 2014
Mileage	11,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

THE EMERGENCY BRAKES OF MAZDA 5 DO NOT WORK. MY CAR SLID OFF WHILE PARKED AND CRASHED AGAINST A MAILBOX. BOTH CAR AND MAILBOX WERE DAMAGED. MAZDA CLAIMS IT IS NOT RESPONSIBLE AS IT STATES IN ITS MANUAL THAT YOU NEED TO ALWAYS LEAVE THE CAR ON GEAR WHEN YOU PARK EVEN ON A FLAT LANDSCAPE. HOWEVER (1) SHOULDN'T THE EMERGENCY BRAKE STILL WORK AND (2) DOESN'T LEAVING THE CAR ON GEAR WHEN YOU PARK DAMAGE QUICKER THE GEAR BOX AND BRAKES? OTHER MAZDA 5 CAR OWNERS ALSO COMPLAIN THAT THEY REALLY HAVE TO PULL HARD TWICE OR THREE TIMES ON THE EMERGENCY BRAKES SO THAT IS STOPS CLICKING. THIS IS A SAFETY ISSUE AND MAZDA 5 CARS SHOULD BE RECALLED. *JS

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