NHTSA Complaint #10661573 — 2001 FORD WINDSTAR

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT HAD RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 10V385000(SUSPENSION) AND HAD TAKEN THE VEHICLE TO THE DEALER TO SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER WAS EXPECTED TO INSPECT AND IF NECESSARY INSTALL THE REAR AXLE REINFORCEMENT BRACKETS. THE CONTACT STATED THAT THEY INSPECTED AND SPRAYED ANTI-CORROSION SPRAY ON THE AXLE. ON A LATER OCCASION, THE CONTACT STATED WHEN SHE EXITED THE VEHICLE SHE NOTICED THAT THE REAR DRIVER SIDE TIRE WAS LEANING INTO THE FRAME. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS AND THE MECHANIC STATED THAT REAR AXLE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,917.