NHTSA Complaint #10661362 — 2012 FORD FUSION

THE TRANSMISSION IN MY 2012 FORD FUSION (2.5L 4 CYLINDER, 6 SPEED SPORT SHIFT TRANSMISSION) WILL SHIFT EXTREMELY HARD AND UNEXPECTEDLY AT BOTH LOW AND HIGHWAY SPEEDS. AT LOW SPEEDS WHEN BEGINNING TO SLOW, THE CAR WILL SUDDENLY DROP INTO A LOW GEAR, THUS CAUSING A LOUD "CLUNK" SOUND AND THE CAR TO SUDDENLY SLOW (AS IF HITTING THE BRAKES HARD). AT HIGHWAY SPEEDS, ESPECIALLY WHEN CLIMBING STEEP HILLS, THE CAR'S TRANSMISSION WILL HOLD AT A HIGH RPM AND NOT RELEASE, EVEN AFTER REACHING THE TOP OF THE HILL AND/OR ON THE DOWNWARD GRADE. I MUST BRAKE IN ORDER TO FOR THE CAR TO RELEASE FROM HITS HIGH REVELATIONS. I HAVE HAD THE CAR TO DIFFERENT FORD DEALERSHIPS ON SEVERAL OCCASIONS, AND EACH TIME, I AM TOLD THAT THE VEHICLE IS OPERATING NORMALLY, AS MY CONCERNS APPARENTLY CANNOT BE REPLICATED. THE CAR IS NOW OUT OF WARRANTY, AND THE PROBLEMS CONTINUE. I FEAR THAT AN ACCIDENT MAY OCCUR AS A RESULT OF THIS TRANSMISSION'S SUDDEN, UNPREDICTABLE ACTIONS. *TR