NHTSA Complaint #10661157 — 2004 MERCURY MARAUDER EXTERIOR LIGHTING

Complaint Details

ODI Number	10661157
Vehicle	2004 MERCURY MARAUDER
Component	EXTERIOR LIGHTING
Date of Incident	June 2, 2014
Date Filed	November 28, 2014
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I WAS DRIVING MY 2004 MERCURY MARAUDER ON A TWO LANE ROAD IN DELAWARE COUNTY NY WHEN MY HEADLIGHTS WENT OUT. DRIVING THE BACK ROADS TAKES TOTAL CONCENTRATION DUE TO THE LARGE NUMBER OF NOCTURNAL ANIMALS WHICH CAN CROSS ROADS. I AM THE ORIGINAL OWNER OF THIS CAR AND I TAKE GREAT PRIDE IN MAINTAINING IT TO THE UTMOST TOP CONDITION. IT IS RARE TO FIND THIS MODEL CAR(A MARAUDER) BUT IT IS A GRAND MARQUIS/ CROWN VIC AND WHILE CERTAIN PARTS LIKE TIRES ARE HARD TO COME BY, A LIGHT CONTROL MODULE(LCM) IS A DIME A DOZEN. FORD HAS A PROGRAM 14N01 (RECALL?) TO REPLACE THESE MODULES. REPEATED CALLS TO FORD CUSTOMER CARE AND MY DEALER HAS PROVED THAT FORD WANTS TO HELP YET MAKES NO COMMITMENT OTHER THEN OFFERING ME A AFTERMARKET PART. THE FORD PART IS ON BACK ORDER. I FEEL FORD WILL HELP ME BUT ONLY AFTER MY 18 YEAR SON HAS CRASHED DUE TO FORD RELUCTANCE TO IMMEDIATELY CORRECT A POTENTIALLY DANGEROUS CONDITION. IF THE PROPER PART IS ON BACK ORDER WHEN WILL THE PART BECOME AVAILABLE? I PURCHASED THE PART FROM A FORD DEALER AND REPLACED IT MYSELF. WHY? I CAN BUY THE LCM FROM A DEALER IN TEXAS BUT MY NY DEALER CAN'T GET THE PART? FORD RECOGNIZES THE PROBLEM USES A EXCUSE OF NO PARTS? MORE IMPORTANT, FORD AND FORD DEALERS WANT TO CORRECT THE PROBLEM IMMEDIATELY WITH A NON OEM PART? WHY? FORD NO LONGER HAS MANUFACTURING RESOURCES? HOW ABOUT A POTENTIAL HEAD ON COLLISION DUE TO A FAILED RELAY OR RELAYS IN THE LCM WHICH COSTS $20 IN PARTS TO REPLACE. SHAME ON YOU FORD! HOW DARE YOU PUT PUBLIC SAFETY JOB # WHO KNOWS! *TR

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Other EXTERIOR LIGHTING Complaints

#10693209 — March 10, 2015 — TL* THE CONTACT OWNS A 2004 MERCURY MARAUDER. WHILE OPERATING THE VEHICLE, THE LOW BEAM HEADLIGHTS WOULD SUDDENLY SHU...

#10588751 — May 15, 2014 — THE HEADLIGHTS STARTED TO FLICKER ON AND OFF WHILE DRIVING ON THE HIGHWAY AT NIGHT, THEN THE CAR STALLED. I INSTINCT...

#10516246 — June 11, 2013 — 2004 MERCURY MARAUDER HEADLIGHTS OCCASIONALLY STOP FUNCTIONING WITHOUT WARNING. RUNNING LIGHTS AND FOG LIGHTS CONTINU...

#10478104 — October 1, 2012 — THE HEADLIGHTS BECAME INOPERATIVE AND TURNED OFF WHILE TRAVELING DOWN THE ROAD. THE LIGHT CONTROL MODULE WAS FOUND F...

#10442069 — January 2, 2012 — WHILE DRIVING AT NIGHT HEADLIGHTS STOPPED WORKING FOG LIGHTS STAYED ON,JUST GOT HARD TO SEE,HAD TO HOLD THE SIGNAL LE...

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