NHTSA Complaint #10660795 — 2011 JAYCO GREYHAWK CLASS C

NO INCIDENT, BUT INTERESTED IN AN INVESTIGATION BECAUSE OF SAFETY. I AM ALSO INTERESTED IN CHECKING TO SEE IF JAYCO CAN ADDRESS THIS ISSUE WITH 2010-2015 CLASS C MOTORHOME OWNERS. HTTP://WWW.JAYCOOWNERS.COM/FORUMS/SHOWTHREAD.PHP?T=23499 WARNING SUSPENSION PROBLEMS - HELLWIG SPRINGS ADJUSTED INCORRECTLY FROM THE FACTORY JAYCO INCORRECTLY INSTALLED THE HELLWIG HELPER SPRINGS ON MANY GREYHAWK MOTORHOMES WITH THE "J-RIDE" PACKAGE. THIS CAN CAUSE LOSS OF VEHICLE CONTROL AND OR DEATH. THE REDHAWK BRAND MAY ALSO BE AFFECTED. IF YOU OWN A GREYHAWK OR REDHAWK MOTORHOME I STRONGLY SUGGEST YOU INSPECT YOUR HELLWIG SPRINGS ADJUSTMENT. I HAVE ATTACHED PHOTOS OF AN INCORRECTLY ADJUSTED SPRING AND A CORRECTLY ADJUSTED SPRING. IF THE SPRINGS ARE NOT CORRECTLY ADJUSTED THE SPRING SHACKLE CAN FAIL DUE TO THE BOLTS STRIPPING THE THREADS. GIVEN THE WEIGHT OF THE UNIT THE HELLWIG HELPER SPRINGS SHOULD BE ADJUSTED SO THERE IS APPROXIMATELY 3/4" - 1" OF DISTANCE TO THE FACTORY SPRINGS. *TR