NHTSA Complaint #10660766 — 2012 SUBARU OUTBACK

REAR BRAKE PADS NEEDED REPLACED AT 21000 MILES( HIGHLY UNUSUAL WEAR). FRONT PADS AT 50%--REAR PADS LESS THAN 10%. REQUESTED DEALER TO REPLACE PADS AND ROTORS. THEY REFUSED TO REPLACE ROTORS AND INFORMED ME THAT ALL THEY WOULD DO WOULD BE RESURFACE ROTORS AND REPLACE PADS. WORK ORDER STATES THAT ROTORS WERE RESURFACED. INSPECTION OF ROTORS AFTER, DETERMINED THAT THE ROTORS HAD NOT BEEN RESURFACED. I SUGGESTED TO DEALER TO CHECK ABS AND EBD SYSTEM TO DETERMINE IF THEY BIAS OF THE BRAKES WAS CORRECT DUE TO THE UNUSUALLY LOW MILEAGE ON REAR PADS AND NORMAL WEAR ON FRONT PADS .THEY REFUSED TO CHECK THIS AND NOW THE REAR BRAKES ARE MAKING A GRINDING NOISE. *TR