NHTSA Complaint #10660589 — 2009 KIA BORREGO

ON FRIDAY, 14 NOVEMBER 2014 I WAS DRIVING TO THE VA HOSPITAL AT GREAT NAVAL BASE, ILLINOIS IN MY 2009 KIA BORREGO WHEN THE ESC LIGHT CAME ON. AT THAT TIME,L I WAS DRIVING IN THE I-294 (HIGHWAY) AT THE 55 MILES SPEED WITH THE CRUISE CONTROL ON, SUDDENLY THE VEHICLE IN FRONT OF ME REDUCED THE SPEED AND WHEN I APPLIED THE BRAKES TO REDUCE THE CRUISE CONTROL DID NOT DISENGAGED ALMOST CAUSING ME TO HAVE AN ACCIDENT. I CALLED THE SAME DATE THE KIA DEALER AT ED NAPLETON KIA IN ELMHURST, IL, MAKE AN APPOINTMENT AND BROUGHT IT IN ON 18 NOV 14 AT 10:30 SUPPOSEDLY THE VEHICLE WAS FIXED AND I WAS CHARGED $320.94 FOR A SWITCH ASSY- BRAKE AND LABOR. TODAY, 24 NOVEMBER 2014 I WAS DRIVING AGAIN IN THE SAME HIGHWAY BEFORE MENTIONED AND ALMOST HAD ANOTHER ACCIDENT DUE TO THE SAME ISSUE. I WENT TO THE DEALER TO TALK TO THE MAINTENANCE PERSONNEL AND I ASKED FOR THE MANAGER. THE MANAGER CAME OUT I EXPLAINED HIM THE SITUATION AND HE SEND A MECHANIC TO TEST DRIVE WITH ME THE VEHICLE AND I SHOWED HIM THE ESC LIGHT ON AND EXPLAINED HIM THAT THE VEHICLE CONTINUE WITH THE SAME ISSUES THAT HAD BEFORE. HE REPLIED THAT FIRST THEY HAD TO CHANGE THE BRAKE SWITCH TO SEE IF THAT WILL FIXED THE ISSUE BUT NOW I MUST CHANGE THE BRAKE MODULE WHICH IS $1,500 DOLLARS THE PART AND ABOUT $800 DOLLARS IN LABOR. THE DEALER PERSONNEL AND THE MANAGER NEVER LET ME THAT THIS ISSUE WAS A RECALL AND I WAS CHARGED FOR IT. IN ADDITION, THE MECHANICAL/SAFETY ISSUE WAS NOT FIXED. *TR