NHTSA Complaint #10660268 — 2010 GMC TERRAIN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10660268
Vehicle 2010 GMC TERRAIN
Component ENGINE
Date of Incident
Date Filed
Mileage 17,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

NOTICED NOISE COMING FROM ENGINE, TOOK TOO DEALER AND WAS ADVISED NOTHING WRONG. 2010. TOOK TOO ANOTHER DEALER, TOLD NOTHING WRONG AND VEHICLE WOULD SOON BE OUT OF WARRANTY AT (36,000 MILES) CONTACTED GM, WAS ADVISED WARRANTY UNTIL (100,000 MILES). RETURNED TO DEALER, CAM ACTUATORS REPLACED WAS TOLD "FIXED". RETURNED TO DEALER WITHIN A MONTH OR SO, SAME PROBLEM. CAM ACTUATORS REPLACED, WAS TOLD "FIXED" CONTACTED GM REGARDING LEMON LAW, REFUSED TO REPLACE ADVISED THEM VEHICLE STILL MAKING NOISE. RETURNED TO DEALER AGAIN, DEALER CLAIMED VEHICLE WAS FINE. GM OFFERED A $2,000.00 OWNER LOYALTY BUT REFUSED ANY FURTHER REPAIR OR REPLACEMENT OF MY VEHICLE. RECENTLY RECEIVED A LETTER FROM GMC (DATED SEPTEMBER 2014) ADVISING OF THE PROBLEMS THAT I HAVE HAD SINCE FIRST MONTH I OWNED VEHICLE, AND I PURCHASED BRAND NEW! OCTOBER 23, 2014 SENT LETTER TO GMC (CERTIFIED MAIL/RETURN RECEIPT REQUESTED) REQUESTING THEY EITHER RESPOND AND REPAIR OR REPLACE VEHICLE OR I WOULD FILE COMPLAINTS AND DO MY BEST TO GET A CLASS ACTION SUIT STARTED. AS OF TODAY 11/21/2014, I HAVE NOT RECEIVED ANY RESPONSE FROM GMC. I DO NOT HAVE THE FINANCES TO JUST GO BUY VEHICLES, I HAVE DISABLED PEOPLE IN THE HOUSEHOLD AND THIS WAS TO BE A LONG TERM "RELIABLE" VEHICLE, INSTEAD IT HAS BEEN A JOKE! VEHICLE HAS STALLED IN TRAFFIC NUMEROUS TIMES, DECIDED TO DROP SPEED AND HAVE NO POWER TO BARELY MOVE. THIS IS ONE OF THE AVENUES I AM TAKING, I WILL ALSO BE FORWARDING COPIES OF ALL OF THE REPAIRS AND LETTERS TO SENATORS, CONGRESSMAN ETC. *TR

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