NHTSA Complaint #10659181 — 2014 SUBARU FORESTER

THE EYESIGHT, ADAPTIVE CRUISE CONTROL AND PRE-COLLISION BRAKING SYSTEMS DO NOT RECOGNIZE STOPPED VEHICLES - HARD BRAKING IS REQUIRED TO STOP VEHICLE IN TIME. WHEN SYSTEMS DO FUNCTION THEY DO NOT GRADUALLY SLOW VEHICLE AND COME TO A STOP, BUT DO SO SUDDENLY AND DANGEROUSLY, CAUSING ME TO BRAKE HARD TO COME TO A STOP AT A SAFE DISTANCE BEHIND STOPPED VEHICLE. SAME SYSTEMS ARE ALSO DANGEROUSLY AFFECTED BY BRIGHT SUNLIGHT AND FAIL TO FUNCTION WITHOUT WARNING. DEALER SAID THEY CHECKED SYSTEMS OUT AND FOUND NOTHING WRONG. GAVE ME PRINT-OUT FROM OPERATING MANUAL STATING IT IS THE RESPONSIBILITY OF THE DRIVER TO OPERATE THE VEHICLE SAFELY AT ALL TIMES AND THAT THE EYESIGHT SYSTEM IS NEVER A SUBSTITUTE FOR ACTIVE DRIVER INVOLVEMENT AND MAY NOT OPERATE OPTIMALLY UNDER ALL DRIVING CONDITIONS!!!!!!! SUBARU CORPORATE CUSTOMER RELATIONS REPRESENTATIVE SAID THERE WAS NO SOFTWARE UPGRADE/FIX AVAILABLE FOR THE FORESTER MODEL. CERTAIN SUBARU 2015 MODELS ARE ADVERTISED TO HAVE AN UPGRADED EYESIGHT SYSTEM THAT RECOGNIZES LIGHTED TAILLIGHTS, AMONG OTHER IMPROVEMENTS. I WAS TOLD THE 2015 SYSTEM WAS NOT AVAILABLE FOR THE 2014 FORESTER. THANK YOU IN ADVANCE FOR YOUR ATTENTION TO THIS MATTER. A RESPONSE TO MY COMPLAINT WOULD BE GREATLY APPRECIATED. *TR