NHTSA Complaint #10658592 — 2006 TOYOTA TUNDRA

I HAD MY VEHICLE SERVICED AT A LOCAL TOYOTA DEALERSHIP TO ADDRESS THE FRAME RUST CORROSION RECALL. CORPORATE GUIDELINES INDICATE THE NECESSITY TO INSPECT, REMOVE THE PICKUP BED, REMOVE ANY RUST AND REINSPECT FOR RUST PERFORATION. CORPORATE ALLOWS 8-9 BILLABLE HOURS TO THE DEALERSHIP FOR THIS SERVICE. MY VEHICLES SERVICE WAS COMPLETED IN LESS THAN 4. UPON INSPECTION, IT IS APPARENT THAT THE DEALERSHIP NEVER REMOVED THE BED NOR REMOVED ANY RUST PRIOR TO SPRAYING THE FRAME WITH ITS "CRC". I HAD DOCUMENTED PHOTOGRAPHS TO PROVE THIS POINT AND THEN CONTACTED TOYOTA CORPORATE. BY TOYOTA CORPORATE'S REQUEST, I RETURNED TO THE DEALERSHIP TO HAVE THE VEHICLE INSPECTED. UPON INSPECTION,THE DEALERSHIP'S SHOP MANAGER ACKNOWLEDGED THAT THE BED WAS NOT REMOVED AND MULTIPLE AREAS OF RUST THAT HAD BEEN LEFT UNTOUCHED. ONLY FURTHER INDICATING THAT IN ADDITION TO NOT REMOVING THE BED, THE DEALERSHIP DID NOT BOTHER TO REMOVE ANY EXISTING RUST FROM THE FRAME EITHER. THE DEALERSHIP REFUSED TO STRIP AND PROPERLY TREAT THE FRAME AS INDICATED BY CORPORATE GUIDELINES. I CONTACTED CORPORATE AND THEY ARE REFUSING TO TAKE ANY ADDITIONAL ACTIONS. AS IT STANDS, IT IS QUESTIONABLE AT BEST AS TO HOW LONG IT WILL BE BEFORE THERE IS A POTENTIAL FAILURE HERE. THIS IS NO ISOLATED INCIDENT EITHER, THERE ARE MANY OWNERS WHO ARE BEING DEFRAUDED IN A SIMILAR FASHION. FIVE MINUTES ON GOOGLE WILL EASILY PROVE THIS POINT. AS FAR AS I UNDERSTAND, TOYOTA SETTLED WITH THE FRAME MANUFACTURER (DANA CORP) FOR AROUND $25 MILLION. SO TOYOTA SOUGHT OUT AND GAINED FINANCIAL REIMBURSEMENT ON THEIR END BUT WHEN IT COME TO TAKING CARE OF THOSE WHO HAVE BEEN DAMAGED, NOT SO MUCH. I STRONGLY ENCOURAGE ANYONE FROM THE NHTSA TO CONTACT ME FOR ADDITIONAL DETAILS REGARDING THE MATTER. I HAVE MULTIPLE PHOTOGRAPHS DOCUMENTING THE ISSUE AND THE FAILED ATTEMPT AT COVERING IT UP. *TR